Accreditation and Recognition

Accreditations

  • ISO 9001:2015 Certified

    This certification pertains to quality management systems. 

    • Adult Migrant English Program (MAX Solutions - Australia)
    • California Department of Industrial Relations (DIR) Independent Bill Review (IBR)
    • California Department of Industrial Relations (DIR) Independent Medical Review (IMR)
    • California Diversion Program
    • California Health Care Options
    • California Medi-Cal
    • Centers for Medicare and Medicaid Services (CMS) Qualified Independent Contractor (QIC) AdQIC
    • Fit for Work (U.K.)
    • Georgia Healthy Families
    • Health Management (U.K.)
    • jobactive (MAX Employment - Australia)
    • MAX Employment (Australia)
    • MAX Solutions (Australia)
    • Medicare Part A (West), C, and D appeals programs
    • New York Medicaid CHOICE
    • New York Office for People With Development Disabilities (OPWDD) Assessments
    • New York State of Health (NYSOH)
    • Skills for Education and Employment (MAX Solutions - Australia)
    • Social Security Administration (SSA) Ticket to Work Program
    • Tennessee Eligibility Redeterminations Processing

    Learn more about ISO 9001: 2015>>

  • ISO 20000 Certified

    This certification pertains to service management and delivery systems.

    • MAXIMUS Federal

    Learn more about ISO 20000>>

  • ISO 27001 Certified

    This certification pertains to information security management systems.

    • Fit for Work (U.K.)
    • Health Management Ltd. (U.K.)
    • MAXIMUS Federal
    • MAXIMUS UK Employment and Training

    Learn more about ISO 27001>>

  • Benchmark Portal Certified Center of Excellence

    To be certified as a Center of Excellence by BenchmarkPortal, a call center must rank in the top ten percent of the call centers surveyed.

    • California Health Care Options
    • Georgia Childcare and Parent Services (CAPS)
    • Georgia Families
    • Indiana Enrollment Broker
    • MAXIMUS Federal, Brownsville, Texas center*
    • New Jersey Health Care Profile (NJHCP)
    • New York Medicaid CHOICE
    • New York Physician Profile
    • Texas Enrollment Broker
    • Texas Eligibility Support Services

    *The Brownsville center provides support for enrollment in a large beneficiary program administered by a major federal health agency

  • Center for Disease Control (CDC) Certification and Accreditation
    • CDC CIMS National Center for Immunization and Respiratory Diseases (NCIRD)
    • CDC Task Orders National Center on Birth Defects and Developmental Disabilities (NCBDDD)
    • Enterprise IT Portfolio Office (EITPO)
    • Office of the Chief Financial Officer (OCFO) SharePoint
  • FedRamp Authorized

    MAXIMUS offers three Federal Risk and Authorization Management Program (FedRAMP) solutions, enabling us to provide state-of-the-art, secure customer care technology to federal agencies.

    • MAXIMUS Intelligent Assistant software as a service (SaaS) enables agencies to enhance their self-service offerings by allowing citizens to complete a wide variety of transactions. It merges artificial intelligence (AI) and human understanding to deliver rich, conversational, human-like interactions.
    • MAXIMUS Cloud infrastructure as a service (IaaS) offering is an enterprise-level, multi-tenant private and community cloud built to support programs of all sizes and complexities. It provides security, visibility and enhanced performance through proactive monitoring, alerting and maintenance without service interruption
    • MAXIMUS Engagement Platform platform as a service (PaaS) offering is designed for government agencies in need of a scalable, tailorable telephony infrastructure for their citizen engagement centers. It provides a full range of technology capabilities to customize operations of any size, while meeting security and privacy requirements.
  • CMMI Certification (Capability Maturity Model Integration)

    Capability Maturity Model Integration (CMMI)® certifications establish best practices for people, processes and technology. The CMMI capability improvement framework provides organizations with a means to gauge the effectiveness of their core business practices and identify areas for improvement.

    • MAXIMUS Federal has been appraised at CMMI Maturity Level 5 (ML5), the highest appraisal rating, for service establishment and management of services.
    • MAXIMUS has also been appraised at CMMI ML4 for product and service development.

    MAXIMUS Federal is one of only six companies in the United States appraised as High Maturity Organizations for both CMMI-DEV and CMMI-SVC.

  • Quality Improvement Organization (QIO)-Like Entity

    Ascend, a MAXIMUS Company

    MAXIMUS Federal

  • URAC Certified

    The Utilization Review Accreditation Commission (URAC) develops national standards to improve quality, protect consumers and improve health outcomes.

    MAXIMUS Federal is certified by URAC in the following areas:

    • Credentials Verification Organization (CVO) - 4.0
    • Independent Review Organization: External Review - 5.0
    • Workers' Compensation Utilization Management - 7.2

    Learn more about URAC>>

  • SEQOHS Accredited (U.K.)

    Health Management Ltd. (U.K.)

  • SSAE18 Certification

    Tax Credit and Employer Services (TCES) for I-9 Reporting and Management

  • Merlin Standard (U.K.)

    The Merlin Standard pertains the development, recognition and promotion of sustainable excellence, and positive partnership working within supply chains.

    • Health Assessment Advisory Service
    • Remploy

    Learn more about the Merlin Standard>>

Awards and recognition

  • Disability Confident (U.K.)

    Companies are awarded ‘Leader’ status by the United Kingdom's Disability Confident Scheme that is operated by the Department for Work and Pensions (DWP).

    • Remploy, which was one of the first companies to receive this designation.
    • Centre for Health and Disability Assessments (CHDA)
  • ClearMark Award of Distinction

    The ClearMark Awards, sponsored by the Center for Plain Language, recognize the plain language communications created by North American organizations. 

    2019

    • Grand ClearMark Winner, Spanish: Virginia Medicaid Managed Care (Medallion 4.0) website, MAXIMUS Center for Health Literacy
    • Category Winner, Spanish: Virginia Medicaid Managed Care (Medallion 4.0) website, MAXIMUS Center for Health Literacy
    • Category Winner, Forms, Applications and Statements: Michigan Medigap Subsidy Program Application, MAXIMUS Center for Health Literacy

    2018

    • Grand ClearMark Winner, Spanish: My heart health, be a wisewoman. Rhode Island Department of Health – Division of Community Health and Equity, MAXIMUS Center for Health Literacy
    • Category Winner, Brochures Over Ten Pages, Spanish: My heart health, be a wisewoman. Rhode Island Department of Health – Division of Community Health and Equity, MAXIMUS Center for Health Literacy
    • Finalist, Brochures Over Ten Pages: Health First Colorado Member Handbook, Colorado Department of Health Care Policy and Financing and MAXIMUS Center for Health Literacy

    2017

    • Grand ClearMark Winner, Spanish: How to Talk to Your Doctor Handbook, University of Arkansas for Medical Sciences and MAXIMUS Center for Health Literacy
    • Category Winner, Spanish: How to Talk to Your Doctor Handbook, University of Arkansas for Medical Sciences and MAXIMUS Center for Health Literacy
    • Finalist, Original Documents, Long: Center for Health Literacy – Quick Guide to Health Insurance, MAXIMUS Center for Health Literacy