AI and Advanced Analytics

Our approach

We integrate data science, data analytics, and AI/ML initiatives with full-stack engineering applications. We use proven, enterprise platforms to build customized automation solutions. This gives us consistency of implementation across a wide range of business and technical objectives.

See how we’ve help agencies reap the rewards of AI

Artificial Intelligence and advanced analytics in action

Enhancing the customer experience with conversational AI utilizing the robust capabilities of conversational AI within the Maximus IVA, customers are able to have a truly self-service experience without the need for a live agent. The Maximus IVA delivers a better customer experience by:

Enabling customers to speak conversationally and be understood
Providing the ability to easily complete entire transactions without the intervention of a live agent
Delivering a highly scalable, self-service alternative for customers when call volumes spike and hold times increase

Learn more about the Maximus IVA

Focused on innovation, driven by mission success

Artificial Intelligence (AI)

Our approach to delivering AI to our clients is built on agile and DevOps principles, enabling us to develop small but impactful units of functionality, and rapidly deliver them into the hands of users.

Machine Learning (ML)

By utilizing evolving capabilities, such as predictive behavior and enhancing machine learning with other automated technologies, we can resolve complex requests faster and advance missions with ease.

Robotic Process Automation (RPA)

We utilize a holistic approach that incorporates a full view of business/mission problems to integrate robotic process automation (RPA) where it has the most impact — freeing up staff from routine and mundane tasks, so they can concentrate on more complex ones.

Explore our latest insights

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Building blocks of Federal AI

In the recent GovCIO Deep Dive eBook, Maximus experts Kathleen Featheringham and Joe Jeter explore the critical efforts underway to enable ethical and responsible AI development in the federal government. This includes the key elements comprising operational and responsible AI, the factors to consider in responsible AI development, and where user-centered design fits into the process.

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Combatting AI bias in the DoD

As the Defense Department ramps up AI development within its new Chief Digital and AI Office, defense AI leaders aim to limit biases, maintain ethical standards and develop algorithms responsibly. James Bench of Maximus and Dr. Matthew Johnson of DoD discuss key principles to eradicate bias in defense data sets and data processes while maintaining service member trust and assurance to get ready for AI.

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Using AI to enhance mission capability

Use of AI in federal agencies is poised to change. On the Government Huddle podcast, hear James Bench describe where the government is using it and where the opportunities are for enhancing mission capability.

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Future of AI in the Federal Government

In this series with MeriTalk, Kathleen Featheringham, VP for Artificial Intelligence and Machine Learning at Maximus breaks down the role of AI, how AI empowers the workforce, how to go from pilot to enterprise scale, and more. Image source: MeriTalk

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Want to operationalize AI responsibly? Take a holistic and scalable approach.

Learn more on how to develop a roadmap for your agency’s AI journey. Kathleen Featheringham, VP for Artificial Intelligence and Machine Learning at Maximus offers five elements necessary for developing that roadmap — one that takes a holistic approach and is scalable. Image source: Federal News Network

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Responsible AI use in support of federal agency missions.

Learn how agencies can design and use AI to improve their mission outcomes and deliver better citizen services while best protecting the public from potential negative consequences. Kathleen Featheringham, VP for Artificial Intelligence and Machine Learning discusses how it starts with understanding that AI is a tool whose use should be considered very deliberately. Image source: Nextgov

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Success story

Advancing energy security and environmental solutions with the NETL

The National Energy Technology Laboratory (NETL), part of the U.S. Department of Energy (DOE) national laboratory system, has a singular and essential mission – to drive innovative solutions to advance an environmentally sustainable and prosperous future for all Americans.