Improving the efficiency and productivity of your agency
AI promises to transform the way your agency manages operations and delivers customer service. Our innovative solutions capitalize on the benefits of AI to solve your toughest challenges.
Maximizing your agency’s resources
Maximus leverages a holistic, agile, secure, and customer-centered approach to the implementation of innovative AI solutions. Powered by extreme automation, our portfolio of leading AI tools can help agencies by:
- Optimizing business processes by reducing human errors and ensuring a stronger adherence to established standards and protocols
- Automating repetitive, mundane tasks, allowing your staff to focus on higher-value efforts
- Improving the customer experience through conversational IVAs that enable a truly self-service interaction
Enhancing the customer experience with conversational AI
Utilizing the robust capabilities of conversational AI within the Maximus IVA, customers are able to have a truly self-service experience without the need for a live agent.
The Maximus IVA delivers a better customer experience by:
- Enabling customers to speak conversationally and be understood
- Providing the ability to easily complete entire transactions without the intervention of a live agent
- Delivering a highly scalable, self-service alternative for customers when call volumes spike and hold times increase
Three ways AI is revolutionizing contact centers
Today’s customers expect a multitude of options when it comes to selecting how they access customer service – and they expect it to serve them when and where they want. Meeting these expectations can put a huge burden in existing contact centers.
We have found three key ways that AI is helping government deliver a better customer experience while finding new efficiencies in the contact center.See what they are