Customer Service Representatives

Our employees in Albany, NY, use their passion for helping people by providing healthcare information to millions of New York Residents who need to maneuver through complex healthcare plans. Our customer service representatives (CSRs) deliver this vital information to callers by phone and assist customers with the application process and plan selection.

Very competitive hourly rate of pay for our Non-Bilingual & Bilingual Spanish positions!

PLUS, a $1,500 Retention Bonus*

*Terms and conditions apply.

View open CSR positions

Administrative Positions: (Mailroom, Image Assembly, Document Verification)

Our team members in Albany, NY, use their passion for helping people by analyzing and processing applications and supporting documents submitted through mail, fax, mobile application, or web upload in order to provide millions of New York Residents insurance coverage.

Very competitive hourly rate of pay for our Non-Bilingual & Bilingual Spanish positions!

PLUS, a $1,500 Retention Bonus*

*Terms and conditions apply.

Open positions

Image of contact center representatives.

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Albany Site Details and Perks

  • Comprehensive paid training, promotional and bonus opportunities
  • Variety of full-time shifts that meet lifestyle and family goals
  • Large break rooms with vending machines, microwaves, and FREE coffee and tea
  • Fun work environment and employee engagement activities
  • Easy commute with free parking, and bus route conveniently located on-site