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In this week’s Friday Five, MAXIMUS is reading about the likely ruling on Medicaid work requirements, which SDOH impact the most people, call centers prominence in a digital world, the potential impact of proposed SNAP changes on schools, and an interesting Census history lesson. 

1. Appeals court appears poised to strike down Medicaid work requirements 

While a ruling has not yet been issued, the Advisory Board reports that a judging panel for the U.S. Court of Appeals is anticipated to uphold a lower court’s ruling invalidating Medicaid work requirements. The decision will directly affect Kentucky and Arkansas, but could also impact the 10 other states that have received approval to implement work requirements, plus those with pending applications.

2. Family support tops list of social service referrals 

Managed Healthcare Executive discusses new data from Wellcare Health Plans that shows the most requested types of social service referrals to date in 2019. Family support services led the list, followed by food access and transportation. The data shows that individuals with social service needs were also more likely to be living with chronic diseases and/or behavioral health issues. 

3. Don’t neglect your contact center in the midst of digital transformation 

In this Forbes blog post the author lays out his rationale for continuing to prioritize call centers and incorporate them into multichannel efforts. His reasons include the sheer volume of calls received, that calls are frequently either the first impression with a customer or part of an urgent or complex matter, and that customers need recourse when they are unable to find solutions through digital channels.

4. Legislators examine potential impact on free school meals of USDA’s proposed SNAP policy changes 

A House subcommittee hearing this week was expected to focus on the impact proposed changes to SNAP would have on free school lunches. As Food Navigator USA reports there are concerns that the changes would lower the number of children eligible for free meals, require schools to process additional applications, and increase food insecurity among students.

5. How the U.S. Census Kickstarted America's Computing Industry

NextGov shares an eye-opening history lesson on the Census and how counting the U.S. population went from a “mind-numbingly boring, error-prone, clerical exercise of a magnitude rarely seen” to jumpstarting the nation’s computing age and transforming data processing forever. Hint: IBM ring a bell?