The Evolution of the Contact Center to the Citizen Engagement Center

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September 13, 2016

In the first of a series we’ll be running throughout the fall on Citizen EngagementTM Services, Scott Clarke, Vice President of Citizen Engagement Services for MAXIMUS Federal, discusses the importance of evolving the contact center into the Citizen Engagement Center. He also addresses what is different about the Citizen Engagement Center and the positive impact it has on the Citizen JourneyTM.

You can follow the series here or by following us on Twitter at @MAXIMUS_news or on the MAXIMUS LinkedIn page.