Friday Five: State Medicaid programs expanding long-term care funding to home and community-based options, not just nursing homes

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October 05, 2018

In this week’s Friday Five, MAXIMUS is reading about a workforce program for addiction recovery support, Medicaid state facts, the increased shift to home and community-based care, and the important role of contact centers.

1. Beyond the stigma: Building a workforce to support recovery

What do you do when there aren’t enough certified recovery support workers to treat individuals dealing with addiction? If you’re this New Hampshire managed care organization, you provide scholarships and mentors to people interested in joining the field. Featured in this Union Leader article, NH Healthy Families has sponsored scholarships for 75 individuals and enrolled nearly 60 in a mentorship program designed to bolster the workforce and improve treatment availability.

2. Medicaid state fact sheets

The Kaiser Family Foundation recently released fact sheets for each state that include key facts and statistics about Medicaid and CHIP coverage, access, financing, and politics. Also included is a map that illustrates the percentage of residents covered by Medicaid and/or CHIP in each state.

3. Medicaid home and community-based services: Selected states’ program structures and challenges providing services  

States are increasingly providing Medicaid funding for long-term services and supports provided in home and community-based settings, rather than in nursing homes. A recent GAO report lays out the program structure five states have established, including the populations covered, the use of managed care organizations, and how they responded to challenges.

4. New Medicaid long-term care program offering enhanced care management, more community options

In September, Alabama received approval to implement a new care management program that will offer additional options to Medicaid recipients. According to WTVY, the ultimate goal of the program is to increase the number of Medicaid recipients that receive long-term care within the home by educating individuals about the services available to them and helping them apply for assistance.

5. Contact centers: A critical driver to improving digital services

In this blog published on LinkedIn, the author discusses the importance of contact centers that are staffed by knowledgeable, customer service oriented employees that use technology to improve and personalize service. Since customers typically reach out to a contact center when other avenues fail them, the center serves both as a connection to services and as a way to measure customer satisfaction and the user experience.


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