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March 15, 2019

Friday Five: Proposed federal budget could dramatically impact Medicaid and SNAP

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In this week’s Friday Five, MAXIMUS is reading about the Administration’s proposed 2020 federal budget, growing medical care needs for an aging population, a ridesharing proposal to address care access for Medicaid patients, and how robotic process automation could lead to additional AI initiatives.

February 15, 2019

Friday Five: Utah’s Medicaid proposal is unique, but needs approval from the federal government

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In this week’s Friday Five, MAXIMUS is reading about Utah’s unique Medicaid expansion proposal, healthcare costs, how the feds are applying robotic process automation (RPA), President Trump’s executive order on artificial intelligence, and veterans receiving access to health records on their phones.

February 08, 2019

Friday Five: Federal healthcare legislation may not pass this session, but states are making moves

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In this week’s Friday Five, MAXIMUS is reading about governors leading the charge on healthcare legislation, positive results from Medicaid expansion in Montana, job training grants, increased screening for social determinants of health, and how best to use artificial intelligence.

February 01, 2019

Friday Five: The population is aging - Health and long-term care costs are rising

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In this week’s Friday Five, MAXIMUS is reading about the rising costs of caring for our aging population, how rural America benefits from Medicaid expansion, the Ticket to Work program, artificial intelligence in healthcare, and the decline in customer satisfaction across government agencies.

January 04, 2019

Friday Five: Artificial intelligence - How soon will it transform customer service?

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In this week’s Friday Five, MAXIMUS is reading about Medicaid, final open enrollment numbers, social determinants of health, how artificial intelligence can change customer service, and the global impact of blockchain.

September 28, 2018

Friday Five: Medicaid expansion lowers uninsured rate in rural areas, but also impacts spending

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In this week’s Friday Five, MAXIMUS is reading about Medicaid spending, digital government services, the uninsured rate in rural communities, and how Medicaid waivers could impact delivery reform efforts.

September 21, 2018

Friday Five: New options for improving government technology; SNAP waivers to aid NC recipients impacted by the storm

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In this week’s Friday Five, MAXIMUS is reading about background checks for Medicaid providers, how housing plays a role in health outcomes, extending SNAP benefits to those affected by Florence, and improving technology within government agencies.

September 14, 2018

Friday Five: Funding options for long-term care may expand; while funding for ACA navigators is cut

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In this week’s Friday Five, MAXIMUS is reading about funding for long-term care, SNAP eligibility, how RPA and AI could impact the federal workforce, and how a decrease in navigator funding could affect ACA enrollment.

July 13, 2018

Friday Five: Supreme Court nominee could change health care landscape

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In this week’s Friday Five, MAXIMUS is reading about how the Supreme Court nominee could impact health care laws, Medicaid drug spending, employment programs and the global artificial intelligence race.

June 22, 2018

Friday Five: States focus on improving the health and employment rates of Medicaid recipients

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In this week’s Friday Five, MAXIMUS is reading about different approaches to treating opioid addiction, the status of Medicaid waivers, Montana’s voluntary workforce program, and the shift towards accountable care organizations.

June 15, 2018

Friday Five: Funding options may help states experiment with new ways to address the opioid crisis

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In this week’s Friday Five, MAXIMUS is reading about government funding to address opioid addiction, how state elections will determine Medicaid expansion, artificial intelligence, poverty’s impact on mental illness, and Georgia’s child support program.

May 18, 2018

Friday Five: Availability of AI and telehealth services may change the way health care is delivered

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In this week’s Friday Five, MAXIMUS is reading about drug prices, lifetime limits on Medicaid, telehealth reimbursement, potential changes to TANF, and the ethical implications of AI for health care.

May 04, 2018

Friday Five: Opioids, work requirements, and health care administration may all see major changes

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In this week’s Friday Five, MAXIMUS is reading about actions to address the opioid crisis, streamlining Medicaid physician approvals, how artificial intelligence may impact health care, and potential changes to SNAP.

April 27, 2018

Friday Five: Potential changes to health insurance and SNAP requirements, opioid treatment, value-based care, & AI’s impact on health care

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In this week’s Friday Five, MAXIMUS is reading about short-term health insurance, SNAP work requirements, opioid treatment, value-based care, and the potential impact of artificial intelligence on health care.

April 13, 2018

Friday Five: Impact of technology on government interactions and work requirements on the low-income population

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In this week’s Friday Five, MAXIMUS is reading about how new technology impacts the way citizens interact with government services, reforming welfare through work requirements, and how Medicaid increases access to primary care and preventive services.

September 13, 2017

Three Ways Artificial Intelligence is Revolutionizing Contact Centers

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Beginning in the 1960s, when 1-800 numbers first became the de facto means of customer service, supporting citizens has evolved from one-way communication into a multichannel experience that is vital to how citizens get information from the government.

August 11, 2017

Friday Five - August 11, 2017

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In this week’s Friday Five, MAXIMUS is reading about how Medicaid ended up with such implementation variation between states, the status of Medicaid expansion waivers, and concern over the looming deadline to reauthorize CHIP funding.

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