Open Enrollment

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January 04, 2019

Friday Five: Artificial intelligence - How soon will it transform customer service?


In this week’s Friday Five, MAXIMUS is reading about Medicaid, final open enrollment numbers, social determinants of health, how artificial intelligence can change customer service, and the global impact of blockchain.

November 09, 2018

Friday Five: Midterm election results will increase number of individuals eligible for Medicaid


In this week’s Friday Five, MAXIMUS is reading about how the midterm results will impact Medicaid, early numbers for open enrollment, and a cost of living increase for seniors and veterans.

November 02, 2018

Friday Five: States experiment with Medicaid, including work requirements, managed care & addressing social needs


In this week’s Friday Five, MAXIMUS is reading about another state approved for work requirements, addressing employment issues caused by opioid addiction, using Medicaid funds for more than healthcare, and tips for this open enrollment season.

November 03, 2017

Friday Five – November 3, 2017


In this week’s Friday Five, MAXIMUS is reading about important things to know about the ACA, the pros and cons of Medicaid waivers, the ongoing shift to Medicaid managed care, and the recommendations from the Trump opioid commission.

October 26, 2017

Maintaining Consumer Health Confidence in the Face of Changes


It’s October, which means we once again celebrate Health Literacy Month, a time for organizations to promote the importance of clear, understandable health information. It’s also open enrollment season, with Medicare’s open enrollment running October 15 through December 7, the Federal Marketplace’s open enrollment starting up soon on November 1 and going through December 15, and many states holding their exchange open enrollment periods around the same time.

November 02, 2016

Open Enrollment: Find the health insurance that’s right for you


If you want to buy individual or family health insurance, your chance to sign up for coverage takes place during a certain time of year called open enrollment. Some people can get coverage outside of open enrollment if they have a qualifying life event, such as getting married or having a baby.

November 13, 2014

Eric Rubin Discusses Preparations in the Exchange Contact Centers for the Second Open Enrollment Period with the Washington Post


Eric Rubin, President of Health Operations, spoke with Washington Post reporter Amrita Jayakumar about lessons learned from the first enrollment period of the Affordable Care Act, and how we are preparing for the upcoming one.

September 05, 2014

Customer Contact Centers are Critical for Second Open Enrollment

This post was originally written by Ilene Baylinson for Healthcare Reform Magazine, discussing the challenges the second open enrollment period will bring. To view the entire post, click here.


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