Ilene Baylinson

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Ilene Baylinson

General Manager, Health Services, U.S.

Ilene Baylinson has more than 30 years of program administration and management experience in health and human services. Since joining MAXIMUS in 1991, she has served in a variety of management roles. Ms. Baylinson currently oversees the Health Services Segment's U.S. operations where she is responsible for all operational, financial and business development activities for the United States. More...

October 07, 2014

Public-Private Partnership with New York Department of Health Leads to Recognition for Outstanding Customer Service

MAXIMUS and the New York State Department of Health (DOH) have worked together for more than 15 years, providing a range of contact center services for the state’s Medicaid and health insurance programs. These include New York’s Medicaid managed care program, many of the governor’s Medicaid reform initiatives, and the centralized statewide Enrollment Center where eligible individuals can renew their public health insurance.

September 05, 2014

Customer Contact Centers are Critical for Second Open Enrollment

This post was originally written by Ilene Baylinson for Healthcare Reform Magazine, discussing the challenges the second open enrollment period will bring. To view the entire post, click here.

February 06, 2014

Exchange Contact Centers Are Helping Thousands Navigate Health Reform

Behind the self-service exchange websites, contact centers are helping consumers with the tough questions they have about health insurance coverage.

Henry Ford once said that, “Coming together is a beginning, staying together is progress, and working together is success.” The same could be said for health reform, which represents one of the most complex and sweeping changes to our nation’s health care system since the introduction of Medicare and Medicaid. 


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