CEO Message: COVID-19

Our mission and values guide our pandemic response

Bruce Caswell shares his perspectives on our "new normal" and describes how our mission and values guide our response as we do our part to help governments serve the needs of people during these uncertain times.

Download a pdf of the letter

March 31, 2020

To our employees, clients, shareholders, and the public we serve:

MAXIMUS partners with governments to help serve some of the most vulnerable and at-risk communities across the United States and around the globe. In the coming weeks and months, our work will have greater importance as citizens turn to their government for information and assistance in response to the coronavirus (COVID-19) pandemic. We are being called on to do essential work to serve people during these uncertain times, and we are committed to doing it well. Most importantly, I want you to know my single top priority in our COVID-19 response is the health and safety of our employees.

Since the onset of this pandemic, I have focused the Company’s resources and expertise on addressing the most urgent challenges posed by COVID-19. Our key objectives include:

  • Assisting our employees who may need to miss work and ensuring no one feels compelled to work if they feel ill or have direct contact with someone who has COVID-19
  • Adapting our operations to protect the health and wellbeing of our employees as well as the people they serve
  • Working with our clients and operations teams to procure resources and technology to transition more employees to work remotely
  • Helping the public access information and assistance from essential government health and safety-net programs

As we prepare for what appears to be our “new normal” for the foreseeable future, I want to share these perspectives with you. In particular, I would like to lay out how the decisions we are making in response to COVID-19 align with the Company’s mission and the values all MAXIMUS team members share.

MAXIMUS continues to operate programs that are essential to the public.

Most of the government programs we support provide a vital lifeline to people – putting many MAXIMUS employees on the front lines of the COVID-19 response to help individuals and families access vital health care and social safety-net programs. Underscoring the critical nature of this work, our government clients designate many of the programs we support as “essential services.”

These include programs like Medicare, Medicaid, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP) and their international equivalents, among others. By keeping essential government services open and accessible to people in need, our employees make a significant difference to others. More importantly, this is how we join people of all walks of life in this all-hands-on-deck national effort to battle the COVID-19 pandemic.

Protecting our employees is our top priority.

Protecting the safety and wellbeing of MAXIMUS employees is paramount. We are working tirelessly to do everything we can to protect our employees.

One of the first actions we took in response to the pandemic was enacting our COVID-19 Temporary Response Plan to address income-continuity and safeguarding measures for our employees. We remain vigilant in adapting and developing additional measures as more information about the pandemic and its impact becomes available.

Similarly, the Company is taking the same measures for employees who reside and work outside the United States, addressing their needs locally through a combination of Company and government responses.

Helping government serve the people reflects our mission as well as our shared values and desire to make a difference by helping our fellow citizens. Our response to COVID-19 calls on all of us to be flexible, resilient, and compassionate as we do our part to help governments and our communities respond to this crisis.

Read more about the actions we are taking to protect our employees

The pandemic requires a flexible and dynamic response.

COVID-19 is unlike any other crisis that government or MAXIMUS has addressed in recent memory. The threat is truly global – moving across borders on a timeline no one can predict with certainty – which means we cannot just shift calls and work to other program sites outside affected areas. COVID-19 can strike anyone, which means we must be vigilant in our efforts to prevent, identify, and contain outbreaks across all of our locations.

We are making significant progress in shifting many employees to telework amidst shortages in the IT equipment supply chain that many companies are facing due to unforeseen demand. We continue to press forward and are collaborating with our clients to create solutions and acquire resources that will support teleworking across the Company.

Read more about our progress and continuing response efforts.

Looking to our future.

Together, we are making a significant difference as we help governments respond to COVID-19 and the immediate needs of their citizens. Over the longer term, we will be there as we have been for more than 40 years to implement new programs and delivery models in concert with our government clients.

The MAXIMUS Board of Directors is playing an important role in navigating this path forward, maintaining close contact with me, and working with management to ensure the safety and wellbeing of MAXIMUS employees, while ensuring the long-term health of the Company.

Looking past this initial public health crisis, governments will be challenged as they help families and communities address the ongoing social and economic impacts of the pandemic. Many programs will need to address gaps in resources, program capacity, technologies, and budgets as they focus on their missions.

As reflected in our mission, MAXIMUS is dedicated to helping governments succeed in serving the needs of their citizens in this time of need. I am proud of our employees and grateful for our shared commitment to do our part in this battle against COVID-19.

Sincerely,

Bruce Caswell
President and Chief Executive Officer
MAXIMUS