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Helping government close program gaps during COVID-19

The public expects government programs to be both streamlined and innovative. Maximus helps state agencies meet that expectation by using the right resources, at the right time. Most important to you, we are there when you need us, and accountable for our work: quickly deploying necessary resources to address program spikes, thereby improving constituent services – with flexibility and scalability.

Read our Govern Without Gaps eBook

While Helping Government Serve the People® is the Maximus mission, it may also describe why you ran for office. Like you, Maximus is passionate about helping your constituents receive essential benefits and services, especially during challenging times like these.

We serve as a trusted partner to government at all levels – successfully connecting citizens with a variety of critical programs. Maximus helps families and individuals access Medicaid, CHIP and other human services programs. We provide timely and independent medical reviews for workers’ comp programs, adjudicating claims quickly for claimants while reducing costly bureaucratic delays for employers. We also perform independent assessments to identify the right setting for individuals requiring long-term care (LTC) services and supports. We help states administer overloaded unemployment programs and provide services to those needing food assistance. Maximus helps individuals obtain employment by assisting states in administering TANF and WIOA. We successfully perform many other administrative and financial services to help governments succeed.

Applying lessons learned to improve the effectiveness of contact tracing

Maximus first partnered with states in late April to run contact tracing programs. Operating with over 600 tracers, we achieve contact rates of 75% of positive cases on some projects — reaching most contacts within 24 hours.  As we operationalize contact tracing programs in Florida, North Carolina, Kentucky, and Pima County, Arizona, we are gathering new lessons learned, new quality measures, and key findings – including some that couldn’t be anticipated when we launched Indiana’s program just a few months ago.

Read more about how we are improving

Tackling the surge of citizen needs during the COVID-19 pandemic is an enormous challenge for state elected and appointed officials. Maximus helps your agencies successfully deliver efficient services while protecting programs from fraud and abuse. Learn more at