Senior Leader, User Experience Design & Strategy, Federal Services
Danielle Gaines is a senior leader for the Human-Centered Design Center of Excellence, User Experience Design & Strategy. She has more than 20 years of experience in user experience strategy and design, information architecture, and business analysis. Danielle is a visionary leader who places a priority on skills development and training.
Prior to joining Maximus, Danielle served as User Experience Lead /Senior Business Analyst at Digital Infuzion, Information Architect / Senior Systems Analyst at MedImmune, LLC, and User Interface Designer / Senior Business Analyst at ARC.
Danielle earned a UX Strategy & Management certification from the Nielsen Norman Group. She holds a Bachelor of Arts degree.
Get to know our leaders
What separates excellent programs from average ones?
Excellent programs ensure that the team is in alignment from the start, from product scope and business domain knowledge to product requirements and technical approach. Excellent programs and program leaders elevate each team member, inspiring them all to go above and beyond.
What inspired you to dedicate your life to improving public services?
I am passionate about supporting military veterans. Years ago, I witnessed a veteran suicide on the train tracks while commuting by train between New York City and New Jersey. I saw his body. He left the local VA hospital and stepped into the train's path, which passed by the hospital. Hearing negative stories about the VA reminded me of that moment. I am now following the path to help improve veterans' lives through my current projects at Maximus.
What is your approach to leadership and mentoring?
I believe in directing and leading a vision. I leave it up to my team to manage themselves, trusting in their own capabilities and professionalism. Elevating team members by listening to their needs and goals, keeping the lines of communication open and honest, and providing training to round out skills are critical to a strong team, ultimately, a successful product and business.