Coronavirus (COVID-19) Information for Employees

This page provides information and resources to Maximus employees about COVID-19. We will continue to update you frequently as we monitor and evaluate the evolving situation. If you have any questions, please speak to your supervisor or local Human Resources representative.

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Latest message from the CEO

Extended work arrangements through July 1

Since March 2020, the COVID-19 Incident Response Team (IRT), Executive Committee, and I have met regularly to monitor the status of the COVID-19 pandemic. We had hoped that the pandemic might have stabilized by now, but the recent surge in cases tells a different story.

With more than 10 million Americans infected so far, COVID-19 remains prevalent throughout the country. Though several vaccines are in trial stages, we are still waiting for an approved vaccine. With these factors, and the considerations listed below, I have decided to further extend our modified working arrangements through July 1, 2021.

As the team considers whether to increase on-site operations again, we look at the following factors:

  • Prevalence of the virus in the states and localities in which we operate
  • Federal, state, and local regulations
  • Guidelines from the Centers for Disease Control and Prevention (CDC)
  • Achievement of state and local conditions for phased re-opening
  • Availability of testing for COVID-19
  • Whether a vaccine is widely available

On-site operations

On-site operations will remain at reduced capacity to allow social distancing, with employees wearing masks and completing daily health assessments in the Clear2Work app. Our increased regular sanitation and periodic decontamination will also continue.

Some projects may need to return to on-site work earlier, depending on contract requirements and client need. Projects required to resume providing essential government services to the public on-site will continue their work with additional safety precautions.

Thank you for your continued commitment to keeping yourself and your coworkers safe. I truly appreciate your dedication to Maximus and the individuals we serve. You continue to make a difference when it matters most. Stay safe by washing your hands, wearing a face covering, and practicing social distancing. We can and will get through this together.

Sincerely,

Bruce Caswell

President and Chief Executive Officer

View all employee communications on My Maximus

Employee Assistance Program (EAP)

Employees who do not have Maximus health insurance but could benefit from Employee Assistance Program services can speak a qualified Cigna representative at the toll-free number: 877.622.4327. They are available 24 hours a day, 7 days a week, for as long as necessary. The service is open to employees and anyone that lives with them and is free of charge to help people manage their stress and anxiety so they can continue to address their everyday needs.

Are you showing COVID-19 symptoms?

Do not come to work or enter the building if you have any of these symptoms:

  • Fever of 100.4 degree or greater as measured with an oral, ear, or forehead thermometer
  • Cough
  • Shortness of breath or persistent pain or pressure in chest
  • Aches and pains
  • Sore throat, congestion, or runny nose
  • Headache
  • Severe fatigue
  • Flu-like symptoms
  • Nausea and/or vomiting
  • Diarrhea
  • Decreased or lost sense of smell or taste

Contact your local HR immediately if any of the above apply to you. Please, if you are sick, do not come to work or enter the building.

Health Screening Assessment Information

To help maintain a safe work environment for our employees, we use a proprietary health screening assessment to make sure that anyone entering a Maximus building is not showing symptoms of COVID-19. This process applies at all operating sites across the U.S., for employees and visitors alike.

All employees who go into an office will be required to complete the Clear2Work Health Assessment each day. You will not need to perform the self-assessment unless you come into the office.

The information you provide through the health screening assessment will only be used to determine your eligibility to enter a Maximus workspace. The screening questions follow the Centers for Disease Control and Prevention (CDC) and Equal Employment Opportunity Commission 
(EEOC)/Americans with Disabilities Act (ADA) guidance. The information is maintained separately from other Maximus Human Resources records.

Employee resources

Latest guidance: our commitment to employee safety

Maximus takes the health and safety of our employees very seriously. Our leadership, risk, and corporate communications teams is meeting daily to assess the situation at our operating locations and to discuss appropriate measures.

  • COVID-19 vaccine discussion

    Watch the April 8  COVID-19 vaccine discussion

    On Thursday, April 8, Jared Curtis, Corporate Communications Director, hosted a webinar to discuss the COVOD-19 vaccine with Dr. Michael Weiner, Chief Medical Officer, and Dr. Amber Cox, Director of Public Health Epidemiology for Maximus. During the meeting, they covered:

    • Reviewing how we got a COVID-19 vaccine so quickly
    • Authorized vaccine types: mRNA vs. viral vector
    • Comparing the Janssen vaccine (by Johnson & Johnson) with Moderna and Pfizer
    • Vaccine ingredients
    • Data on variants, side effects, vaccine success stories
    • Real-life testimonial from Maximus vaccine recipients
    • Updated guidance from the Centers for Disease Control and Prevention (CDC) about life after the vaccine

    If you could not attend or want to hear the session again, we posted the webinar replay and a copy of the presentation to the COVID-19 Vaccine Information page on My Maximus.

    If you have any questions, contact Corporate Communications.

  • COVID-19 vaccine webinar

    Watch the January 21, 2021 webinar recording

    On Thursday, January 21, Jared Curtis, Corporate Communications Director, hosted a webinar to discuss the COVID-19 vaccine with Dr. Michael Weiner, Chief Medical Officer, and Dr. Amber Cox, Director of Public Health Epidemiology for Maximus. During the meeting, they covered:

    • Benefits of being vaccinated
    • How we got a vaccine so fast
    • The COVID-19 vaccine rollout plan
    • What messenger RNA is
    • Ingredients and side effects
    • Who should get the vaccine
    • What to expect after the vaccine

    If you could not attend or want to hear the session again, we posted the webinar replay and a copy of the presentation to the COVID-19 Vaccine Information page on My Maximus.

    If you have any questions, email Corporate Communications.

  • Living Your Life During the Pandemic Webinar

    Watch the August 6, 2020 webinar recording


    DISCLAIMER: THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE
    The information contained on this webinar/website, including but not limited to, text, graphics, images, and other material are for informational purposes only. None of the information or material constitutes or is intended to be professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding a medical condition or treatment and before undertaking a new healthcare regimen. Never disregard professional medical advice or delay in seeking advice or treatment because of something you have read or heard on the website.
     

  • Resilience in a Time of Uncertainty Webinar

    Watch the May 7, 2020 webinar recording

    Watch the April 21, 2020 webinar recording


    DISCLAIMER: THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE
    The information contained on this webinar/website, including but not limited to, text, graphics, images, and other material are for informational purposes only. None of the information or material constitutes or is intended to be professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding a medical condition or treatment and before undertaking a new healthcare regimen. Never disregard professional medical advice or delay in seeking advice or treatment because of something you have read or heard on the website.
     

  • Employee options

    Given the likely progression of COVID-19, and the uncertain nature of this novel virus, we are working to support you if you become ill or have direct exposure.

    Nobody should feel that they cannot afford to take time off to get tested or have to come to work sick. And if you become sick or are asked to stay home due to colleagues being sick, we have options to support you.

    You should contact your local HR representative to understand the options for support that are available to you. If you are ill or have direct exposure to someone with COVID-19, contact your healthcare provider immediately. Then, contact HR to explain your situation and see what options are available to you. Visit the COVID-19 site on our company's intranet for more information about leave options. View the most recent employee response policy

  • Staying healthy

    For day-to-day practices, we want to continue to recommend the techniques provided by the U.S. Centers for Disease Control (CDC) to help protect yourself from viruses:

    • Wash your hands often with soap and water for at least 20 seconds, especially after visiting the bathroom; before eating; and after blowing your nose, coughing, or sneezing
      • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
    • Cover your cough or sneeze with a tissue, then throw the tissue away
    • Refrain from touching your eyes, nose, and mouth
    • Clean and disinfect frequently touched objects and surfaces
      • The Environmental Protection Agency (EPA) has provided a list of the recommended disinfectants capable of combating COVID-19.
    • Avoid close contact with people who are sick

    In support of your overall health, always work to get plenty of rest, stay hydrated, and eat healthy foods to support your immune system.

  • Updating your contact information

    We are taking precautionary measures in case we need to contact you outside of work. We ask that you update your contact information in Workday, including your personal email and mobile phone number. Please refer to the Change Contact Information Job Aid for help. 

  • What we are doing

    To best implement the CDC's recommendations for our business, we continue to enforce and implement controls and processes. As the CDC gives new recommendations or circumstances change, we will adapt and pivot to meet the challenge head-on. We are:

    • Requiring on-site employees to complete a daily health screening assessment
    • All on-site employees are required to wear three-ply surgical masks
    • Implementing an enhanced cleaning schedule to clean sites multiple times per day
    • Emphasizing to employees to stay home when they are sick and contact their healthcare provider
    • Providing options to employees for self-quarantine
    • Delivering guidance on handwashing and good hygiene practices
    • Restricting non-essential business travel
    • Staggering employee seating where available
  • COVID-19 testing

    Maximus health insurance will cover COVID-19 testing similar to a preventive benefit for its subscribers. Insurance is waiving out-of-pocket costs related to COVID-19 diagnoses, testing, or treatment.

    Maximus employees who do not currently have insurance through a private or public medical plan, including other employer-sponsored coverage, may receive company-paid COVID-19 testing at participating CVS Pharmacy locations. See COVID-19 Policy: Testing for Uninsured Employees for more details
     

  • Business travel

    Your safety and the safety of our employees is our top priority. Due to the current COVID-19 pandemic, Maximus will only approve essential business travel due to the increased risk of exposure to and spread of the COVID-19 virus. All non-essential business travel continues to be unapproved until further notice. If you have any current or upcoming trips planned, speak with your manager about the logistics of the trip and to determine whether the trip is essential to the business.

    Refer to the Corporate Travel page on My Maximus for more helpful information.

  • Personal email use

    As some employees may begin working remotely during the current COVID-19 pandemic, the Privacy Office would like to remind staff about the use of personal email at work.

    Do not use personal email for Maximus work, and never send an email to a personal account that contains:

    • An individual’s protected health information (PHI)
    • An individual’s personal information (PI)
    • Company proprietary information

    It is never okay to send work-related information to a personal email account – even if the reason is to work from home or to access information from a different Maximus location. When you do this, the information you are sending is no longer protected with Maximus security controls.

    Sending information to personal emails puts both you and Maximus at risk, and is a violation of Company policy. See the Information Security Governance Set and the Statement of Privacy Practices for specific details.

  • Standards and Practices Playbook

    Throughout the COVID-19 pandemic, Maximus has created policies, standards, and practices to provide a safe work environment and address the wellbeing of our staff. As many projects begin to return to our work environments and for those currently working in Maximus locations, it is important for all staff to understand the requirements, expectations, and guidelines that we have set forth.

    The COVID-19 Standards & Practices Playbook outlines our approach to business operations and summarizes safeguards during the pandemic. The document also provides a high-level overview of employee protections and what we do to preserve the physical, financial, and emotional wellbeing of staff. Individual projects may have additional standards and practices based on the nature of their work.

Other helpful resources

COVID-19 is an infectious disease caused by the most recently discovered coronavirus. Coronaviruses are a large family of viruses that may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).