Welcome ERICSA 2024 attendees

Transformative Connections. Empowering Success.

April 7-11│Grand Rapids, Michigan │Booth #25

Your trusted partner in creating a better life for children and families.

Maximus has been a leading provider of child support services since our work began over 40 years ago. Unlike any other provider, we take a holistic, two-generation approach that embraces the whole family and addresses barriers to success and self-sufficiency. From connecting families with support and resources like employment and healthcare to helping agencies modernize their child support system, we are your trusted partner in creating a better life for the children and families you serve.

 

 


Child support services and so much more

Maximus is the only provider working across all health and human services programs. Explore how our breadth of expertise empowers us to connect families with the services they need to thrive.


Child support system modernization support

System modernization is a huge undertaking. But you don’t have to tackle it alone. Leverage our decades of program and technical expertise to plan and implement your modernization project with clarity and confidence. Discover the power of a trusted partner.

Meet our team at ERICSA

Pat Aguilar

Managing Director, Program Modernization Consulting

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Todd Bright

Associate Managing Director, Program Modernization Consulting

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Meshia Henderson

Vice President, Family and Economic Impact

Tirhas Wubneh

Vice President, Family and Economic Impact

Julie Green

Director, Program Modernization Consulting

April Graper

Consultant, Program Modernization Consulting

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Dwayne Brown

Project Manager, Family and Economic Impact

Tracy Driver

Training Manager, Child Support Services

Join our educational and inspiring sessions

 
Parents taking a selfie with the child


Transforming child support from enforcement to a service

Monday, April 8 │ 3:30 – 5:00 p.m.

Child support has long been associated with negative perceptions among both noncustodial and custodial parents – primarily due to a historical focus on collections and enforcement without adequate support for noncustodial parents. Recognizing that barriers to employment and self-sufficiency exist for both parents, child support projects across the nation are realizing that we have an obligation to navigate our customers to services that aid in self-sufficiency. And that in doing so, we can help revitalize the perception of child support. It takes time to change the views of a community of people, but we are doing it successfully. In this inspiring workshop, we’ll show you how.

Speakers:

Meshia Henderson, Vice President, Family and Economic Impact
Tirhas Wubneh, Vice President, Family and Economic Impact
Dwayne Brown, Project Manager, Family and Economic Impact (Moderator)
Tracy Driver, Training Manager, Child Support Services

Parents taking a selfie with the child


Our own April Graper will be moderating 2 sessions

Monday, April 8 │ 3:30 – 5:00 p.m.

  • Intergovernmental cases – using reporting tools for performance improvement
    • Indiana uses an application called Data Warehouse to help target cases that need special attention. However, even with the tool, intergovernmental cases can fall behind. In conjunction with other states, this session will show how using a reporting tool can help localize problems with intergovernmental cases and use the problem solving we do with local cases and apply them to our intergovernmental work to increase performance.

Tuesday, April 9 | 10:30 a.m. − 12:00 p.m.

  • The shark and the goldfish by Jon Gordon
    • In this discussion of Jon Gordon’s popular book, “The shark and the goldfish,” the panel will dive into a proven truth: You can't control the events in your life. But you can control how you respond and in turn this determines the outcome. Come hear a business fable that teaches valuable lessons on the importance of working hard, maintaining a focus of control, and focusing on positive choices instead of negative voices.

 

 

Making a difference across the nation

Image of a father and daugther

Developing co-parenting and fatherhood programs

In Tennessee, we’re partnering with nonprofit Families Matter and national experts to:

  • Increase low-income fathers’ engagement with their children
  • Help parents create practical co-parenting plans
  • Provide employment services that help fathers achieve stability and support their children

 

Image of a man hand drawing yellow stars

Embracing family engagement over punitive strategies

In Michigan, we’re leveraging technology to:

  • Develop an incarceration data portal that proactively pauses child support while a parent is unable to work
  • Help incarcerated parents avoid the burden of arrears
  • Avoid the need to pursue uncollectable debt

 

Paternity acknowledgment programs

In Kentucky, Louisiana, New Jersey, and Ohio, we’re partnering with birthing facilities, child support agencies, community organizations, and parents to:

  • Educate parents on the importance of establishing paternity
  • Conduct outreach and training to key program partners
  • Design and operate innovative paternity programs