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In this week’s Friday Five, Maximus is reading about the potential permanency of telehealth, federal agencies’ efforts to detect fraud and waste, increased Medicaid enrollment, and the Veterans Affairs’ pivot to maintain the customer experience.

1. Experts weigh in on post-COVID -19 telehealth rules and policies

Is telehealth here to stay? After rapid adoption due to the COVID-19 pandemic, providers and patients are calling on state and federal governments to make temporary telehealth measures permanent. According to mHealth Intelligence, Congress has held hearings on telehealth lessons learned and CMS has signaled they would be open to reviewing and revising existing guidelines. The article also lists specific health measures that experts believe should be extended post-pandemic.

2. ‘Detect waste, fraud’: Watchdogs warn of potential problems in $2.4T coronavirus spending 

A committee of 20 inspectors general convened by Congress has issued a report warning federal agencies of potential fraud and abuse problems related to the COVID-19 spending. USA Today reports several areas as ones to watch, including tracking spending, challenges working from home, and more staffing issues due to ill workers, among others.

3. Medicaid rolls surge, adding to budget woes

Along with their jobs, millions of individuals have lost health insurance as the COVID-19 pandemic continues. Pew’s Stateline blog reports these losses have caused increased enrollment in Medicaid, at a time when state budgets are also suffering. States, in turn, are hoping for federal action on a variety of proposals. 

4. We have chance to build better child, family well-being system

In this blog post, published by Youth Today, the authors advocate for a child and family well-being system that prioritizes prevention, early intervention, and a coordinated approach with partner agencies. They argue that the Family First Prevention Services Act has provided an opportunity to rethink practices and propose core features for the reformed system.

5. Critical Update: COVID-19 challenges test Veterans Affairs’ customer experience office

The Veteran Experience Office has used data, customer experience tools, technology, and engagement to stay connected to veterans during the COVID-19 pandemic. In this NextGov podcast, Barbara Morton, Deputy Chief Veterans Experience Officer, provides an update on the efforts they have made to continue enhancing the veteran experience, despite the challenging times and lack of face-to-face interaction.