Federal Student Aid

The experience and agility to help FSA support borrowers

FSA by the numbers

4 Million +

inbound calls annually

90+

years of total FSA experience on our leadership team

7.1 Million +

borrowers with more than $166B in loans supported

Decades of proven experience

As the largest provider of Citizen Engagement Centers to government, Maximus has more direct contact with U.S. citizens than any other government partner. Our Citizen Engagement Center solutions and capabilities  deliver measurable outcomes and optimize citizen experience by leveraging decades of experience, proven expertise, and the application of innovative technologies.

Explore how our Citizen Engagement Centers deliver value to government

Initially I thought something might have been wrong with the compliance scans because there were zero findings on the DMCS firewall. Turns out, the scans were accurate ─ no findings on the firewall. That is only the second time I have ever seen such a squeaky-clean compliance scan. Great work by the Maximus team!

- FSA Cybersecurity Analyst

Case Study: helping students and new grads manage their student loan debt

We support the Debt Management and Collections System (DMCS) program, which manages the FSA’s portfolio of defaulted loans. As an outcomes-based contractor, we deliver:

  • Performance enhancements to the DMCS software platform that reduce costs and increase compliance
  • A better borrower experience through time-tested best practices, robust customer service training, and leading-edge technology tools
  • A 34% decrease in calls requiring the support of a live agent
Case Study: helping students and new grads manage their student loan debt

How we deliver value and achieve outcomes for FSA

As trusted partner to FSA, we bring an intimate understanding of the Agency’s operations, infrastructure, and the needs of
student loan borrowers.

Truly scalable operations, staffed with the right people

Truly scalable operations, staffed with the right people

To effectively support the needs of citizens, you need staff that are empathic, versatile, and have the ability to problem-solve. We carefully recruit and vet all of our people, then provide them with a robust, ongoing training program that gives them the knowledge and tools to deliver. With some of the industry’s highest employee retention rates and consistently high customer scores, we’ve seen this approach achieve success across all types of government programs.

Discover how we’re able to deliver exceptional citizen service
Leading-edge technology

Leading-edge technology

Maximus brings specialized expertise in efficiency, optimization, data, and analytics across all programs. With award-winning contact center operations, we excel at managing complex programs at the local, state, and federal levels. By introducing innovations tailored to each program, and strategically integrating technology solutions, we are delivering outcomes that meet the unique needs of each citizen.

Learn more about our technology solutions
Experience that transforms operations and access to citizen services

Experience that transforms operations and access to citizen services

Our core competency is implementing and managing government-only Citizen Engagement Centers that support enterprise level programs and provide multichannel, end-to-end inbound and outbound solutions. We have more than 40 years of experience in developing, implementing, staffing, managing, and operating Citizen Engagement Centers that successfully assist, inform, guide, and support citizens with government services.

Learn how we enhance the Citizen Journey

Providing best-in-class, mission-critical IT support ─ with the credentials to back it up

Through our CMMI Maturity Level 5 (ML5) appraisals for both Development (CMMI-DEV) and Services (CMMI-SVC), we deliver unmatched capabilities and a focus on continuous process improvement.

Learn more about our certifications and accreditations
Providing best-in-class, mission-critical IT support ─ with the credentials to back it up