The experience and agility to help FSA support borrowers
Delivering a better experience for borrowers
Each year, the U.S. Department of Education's Office of Federal Student Aid (FSA) provides more than $120 billion in financial aid to help pay for college or career school.
Our loan servicing division, Aidvantage, is proud to support FSA as an independent, conflict-free provider for 5.6 million student loan accounts. Because of our long-standing relationship with FSA, we have a deep understanding of student loan borrowers that we will leverage to renew the focus on delivering a high-quality experience for them.
Learn more about Aidvantage
Decades of proven experience
Our Citizen Engagement Center solutions and capabilities have driven positive outcomes and optimized citizen experiences for decades. We support government’s most mission-critical citizen services by leveraging decades of experience, vast expertise, and the application of innovative technologies.
Case study: Helping students and new grads manage their student loan debt
We support the Debt Management and Collections System (DMCS) program, which manages the FSA’s portfolio of defaulted loans. As an outcomes-based contractor, we deliver:
- Performance enhancements to the DMCS software platform that reduce costs and increase compliance
- A better borrower experience through time-tested best practices, robust customer service training, and leading-edge technology tools
- A 34% decrease in calls requiring the support of a live agent
How we deliver value and achieve outcomes for FSA
As trusted partner to FSA, we bring an intimate understanding of the Agency’s operations, infrastructure, and the needs of student loan borrowers.
Truly scalable operations, staffed with the right people
To effectively support the needs of citizens, you need staff that are empathic, versatile, and have the ability to problem-solve. We carefully recruit and vet all of our people, then provide them with a robust, ongoing training program that gives them the knowledge and tools to deliver. With some of the industry’s highest employee retention rates and consistently high customer scores, we’ve seen this approach achieve success across all types of government programs.
Discover how we’re able to deliver exceptional citizen service
Leading-edge technology
Maximus brings specialized expertise in efficiency, optimization, data, and analytics across all programs. With award-winning contact center operations, we excel at managing complex programs at the local, state, and federal levels. By introducing innovations tailored to each program, and strategically integrating technology solutions, we are delivering outcomes that meet the unique needs of each citizen.
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Experience that transforms operations and access to citizen services
Our core competency is implementing and managing government-only Citizen Engagement Centers that support enterprise level programs and provide multichannel, end-to-end inbound and outbound solutions. We have more than 40 years of experience in developing, implementing, staffing, managing, and operating Citizen Engagement Centers that successfully assist, inform, guide, and support citizens with government services.
Learn how we enhance the Citizen JourneyProviding best-in-class, mission-critical IT support ─ with the credentials to back it up
Through our CMMI Maturity Level 5 (ML5) appraisals for both Development (CMMI-DEV) and Services (CMMI-SVC), we deliver unmatched capabilities and a focus on continuous process improvement.
Learn more about our certifications and accreditations