Gartner® Top Trend in Government: Total Experience, 2023

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Unlocking total experience transformation for government excellence

Access the Gartner® Top Trend in Government: Total Experience Report and be ready for the future of government services.

Welcome to the future of government services

"Governments are using technologies to empower citizens and employees across multiple channels and modes of interactions. To maximize related services and capabilities, government CIOs must develop a total experience strategy for coherent transformation of services that support mission priorities.”

According to Gartner, “TX is an approach combining the disciplines of UX, CX, EX, and FX for a more holistic service design and delivery. It represents a logical evolution in maturity away from CX or EX management in isolation toward creating shared and better experiences for people, regardless of what role they play inside or outside the organization.”

Maximus has deep experience designing and delivering innovative services and solutions for millions of people, supported by CX technologies that are shaping the future of how government serves its citizens.

“Unlocking total experience means seamlessly integrating channels, technologies, and platforms—creating connections that go beyond the digital realm to elevate customer and employee engagement.,” said Joe Jeter, Senior Managing Director, Federal Technology.

Source: Gartner, Top Trend in Government: Total Experience, Apeksha Kaushik, Arthur Mickoleit, and Daniel Snyder, 06 September 2023

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