Introducing the MAXIMUS Blog

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December 20, 2013

At MAXIMUS, we operate under our founding mission of Helping Government Serve the People.® Today that mission is moving in the fast lane. Amid sweeping reforms to health and human services programs and changes on the horizon for immigration, education and veteran benefits, the relationship between governments and the citizens they serve is rapidly changing. Although there have been dozens of buzzwords conjured to define this evolving relationship, from “consumerization” to “Gov 2.0,” what’s clear is that governments — now more than ever before — are in the business of customer service.

When seeking out public benefits, citizens now expect customer service that rivals their best online experiences for shopping, paying bills, downloading content, or looking for information. Governments have much to gain by rising to this challenge. Today, the effectiveness of many government efforts aimed at reducing spending or improving the sustainability of public programs is contingent on delivering great customer service. Perhaps most notably we see this in health reform in the United States. The outcome of this historic government effort will largely depend on how well consumers can navigate the process of enrolling for health insurance coverage.

While our government has always been focused on its commitment to citizens, the shift toward customer service-oriented governance requires a completely different way of thinking. It’s a challenge that excites us every day at MAXIMUS, as we work to help governments at all levels deliver world-class service to citizens and ensure that they are connected with the assistance they need. That’s the inspiration behind our new blog, which we hope will provide you with ideas and new ways of thinking about customer service in government. On this blog you can expect to hear from leading experts at MAXIMUS on how new technologies, procurement and administrative strategies can lead to better outcomes in government. These insights are based both on personal experiences and regular conversations with government leaders.

If you have an idea you would like to share on the blog, we’d love to hear from you. We also welcome our visitors to respond to our posts directly in our comment section. Please note that we will be moderating posts to keep content on topic, and we reserve the right to remove any offensive or irrelevant comments.

Have a question or would like to contact the moderators?  Please e-mail us.