Welcome APHSA ISM + PHSA Conference Attendees

Moving people, technology, and government forward

September 10-13 │ Kissimmee, Florida │ Booth #423

At Maximus, we are all about moving people, technology, and government forward. As a leading provider of health and human services, we deliver on the promise of client-focused innovation, operational excellence, and people-first design. From helping agencies tackle program modernization, staff shortages, and Medicaid redeterminations to connecting program participants with employment, training, and assessment services, we are the bridge between people and the services they need to thrive.

We are Maximus. We move people forward.

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Overwhelmed by the enormous complexity of modernization?

Maximus demystifies modernization

We give you clarity and confidence through your modernization by leveraging decades of program and technical expertise. 
Learn more about modernization >>

Book a free strategy call today. Available only to attendees through September 30.

End-to-end solutions designed to advance your vision for the future

Workforce support for state governments

States are facing a very real worker shortage, driven in part by retirements but more fundamentally as a result of changing work-life priorities. Now that the public health emergency is over, programs like Medicaid must resume regular operations, leaving states with a backlog of redeterminations and recertifications to tackle – with less staff to do the work. We can help you build a flexible, “blended workforce” that adapts to your changing needs. Stop by our booth to learn more.

Medicaid unwinding

After a three-year pause, states are resuming the recertification of Medicaid and CHIP eligibility for over 91 million people nationwide. Helping millions of Medicaid ineligible individuals find and enroll in affordable health coverage is critical to ensuring they retain access to healthcare. We have the experience to help states navigate the process from start to finish.

Discover how we are helping

Unemployment and workforce support

The past three years have forever changed the way employment support is delivered — from the way states process UI claims, to the way employers find workers, to the way job seekers approach work. Today, states are laying out a new vision to support job seekers and employers, utilizing funding from a variety of sources including TANF, SNAP, and WIOA. As government’s go-to partner for changing the status quo, we’re uniquely equipped to turn ideas into reality.

Let’s get people back to work

Conflict-free assessment services

Maximus is the national leader in independent, specialized assessments. We help individuals of all ages with complex needs receive government-sponsored care and supports necessary to improve their quality of life. Our solutions and services span the full spectrum of Long-Term Services and Supports (LTSS). We're recognized for our leadership in clinical quality and accuracy to inform decisions about program eligibility, service intensity, and appropriate placement.

Read about our assessment services


Public, private, and philanthropic partnerships for the win: How organizations are joining together to help residents of D.C. overcome homelessness

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Monday, September 11 │ 11:15 a.m. - 12:15 p.m. │ Desoto 1


  • Daniel Blitz, Vice President, U.S. Services, Maximus (Moderator)
  • Noah Abraham, Deputy Administrator, FSA - Families Division, D.C. Department of Human Services
  • Tirhas Wubneh, Vice President overseeing D.C. Family Re-Housing Stabilization Program, Maximus
  • Christian Gibbs, President, Unified Strategic Resources (Participant Training and Skills Development Partner)

According to the U.S. Department of Housing and Urban Development, more than 4,400 individuals and families in the District of Columbia (D.C.) are experiencing sheltered homelessness[1]. This statistic didn’t align with the District of Columbia Department of Human Services' (DHS) vision of making homelessness rare, brief, and nonrecurring. The D.C. DHS launched a housing project to improve the social and economic mobility of residents experiencing homelessness. The program assists families who have experienced homelessness develop a plan for long-term housing stability.

Launched in 2016, the Family Re-Housing Stabilization Program tackles more than housing insecurity. The project also confronts social and economic issues that can hinder self-sufficiency. To accomplish this work, Maximus, D.C. DHS, nonprofits, and community partners joined together to deliver services that support economic mobility, employment, education, and secure housing. The result was families working toward long-term housing stability, cost savings for both the agency and residents, removal of silos within the agency, and enhanced service coordination between the partners.

Join us for a thought-provoking discussion. Panelists will also share their vision for future success.

How a “permanent” government workforce challenge is driving innovation and change

Tuesday, September 12 │ 12:10 – 1:15 p.m. │Lafayette 3

*Lunch will be served*


  • Doug Howard, Senior Vice President, U.S. Services, Maximus (Moderator)
  • Dana Braxton, Assistant Commissioner of People Operations, Tennessee Department of Human Services
  • Carl Ayers, MSW, Deputy Commissioner Human Services, Virginia Department of Social Services
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The workforce shortage is a hot topic across the nation. States are facing a worker shortage, partly driven by retirements but more fundamentally due to changing work-life priorities precipitated by the pandemic. Agencies are feeling the pinch of a reduced workforce, and this workforce shortage may not reverse itself. 

During the COVID-19 Public Health Emergency (PHE), states gained the flexibility to contract with private vendors, forming public-private partnerships that filled staffing gaps and led to enhanced performance and outcomes. Through collaboration with private industry and intelligent, simple technologies, some state agencies have made permanent, positive changes to business processes – gaining the ability to scale and flex to meet current and future challenges. 

Our panel will present a series of case studies that illustrate how public-private partnerships can facilitate both process improvements and policy change – ultimately streamlining operations and the ability to get more done with less.

Digital government services

By putting the consumer at the core of government interactions, we help agencies deliver a personalized all-of-government experience that achieves greater program efficiencies and contributes to deeper trust of state government. Our solutions apply a people-first approach to understand what drives consumers' needs and pain points, to ultimately help them achieve their goals.

Learn how we’re helping states streamline
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Meet our team at the ISM + PHSA Conference

Juliane Swatt

Senior Vice President, Market Strategy and Growth

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Doug Howard

Senior Vice President, U.S. Services

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Pat Aguilar

Senior Vice President, Program Modernization Consulting

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Dan Blitz

Vice President, U.S. Services

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Tirhas Wubneh

Vice President, Family & Economic Impact

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Peter Kelly

Vice President, U.S. Services

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Shannon Stotenbur

Vice President, U.S. Services

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Ruthie Seale

Vice President, U.S. Services

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Todd Bright

Vice President, Program Modernization Consulting

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Ellen Thompson

Vice President, Program Modernization Consulting

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Jennifer Benning

Director, Program Modernization Consulting

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Darin Prail

Director, Program Modernization Consulting

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Jeromy Smith

Director, Program Modernization Consulting