Welcome NASWA Members

Supporting transformation. Partnering to make it happen. Advancing your vision for the future.

2022 NASWA Winter Policy Forum │ February 16-17 │ Virtual


Thank you for the opportunity to partner over the last several years. We know the work isn't done. And we stand ready to continue helping you meet ongoing demands and create the workforce and UI systems you envision.

Let’s rise to the challenge, together.

Optimizing UI programs to help stabilize families and the economy

UI programs serve as an essential citizen safety net and key stabilizing force for both families and the economy. As the largest UI BPO provider in the country across all facets of the program — from case and claims management to fact-finding and appeals support — we help agencies ensure the timely, accurate payment of UI benefits while upholding program integrity every step of the way. We can deliver a solution that addresses your program’s challenges and meets your budget.

Discover how our UI BPO services can help your program
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Modernizing program integrity for the pandemic and beyond

While UI programs maybe some of the most complex, the same modernization principles apply to any benefits program grappling with integrity issues. If you want to improve effectiveness, better balance claimant needs with fraud prevention, and ready yourself for the next pandemic or recession, the time to act is now.

Read our blog on protecting program integrity
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Why return-to-work won’t be return to business as usual

To return the vast numbers of "COVID-unemployed" to work, some real gaps in government support need to be addressed. Historically, most UI claimants find work with little assistance, so current networks of work-related programs and services focus on job seekers who’ve traditionally been harder to place. In the face of challenges created by COVID-19, more job seekers will require more types of assistance to facilitate their speedy return to work.

Learn why now is the time to change our approach to workforce development
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Meet our team at the 2022 NASWA Winter Policy Forum

Dana Alfred

Vice President, Workforce Services Strategy and Solutions

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Dan Blitz

Vice President, U.S. Services

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Kelli Williams

Vice President, U.S. Services

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Tirhas Wubneh

Director, Workforce Services

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