The National Child Support Enforcement Association

Proud sponsor of the 2021 NCSEA Leadership Symposium

August 1-4 | Austin, Texas | Booth F

Dedicated to helping agencies create a better life for children and families

Every year, millions of families are lifted out of poverty by child support and related programs. The unprecedented challenges and economic setbacks of the past 18 months have raised the stakes for parents and children across the country. Our work continues to be critical to ensuring children’s basic needs are met so they can continue to grow and learn. To that end, Maximus partners with agencies across the nation to ensure that our services align with the evolving needs of the children, families, and employers we serve. From educating parents on the importance of establishing paternity to expediting the right-sizing of orders and streamlining employer reporting, we are helping child support programs meet the challenges of today and beyond.

How we help

We work with both parents to ensure children receive the financial and emotional support they need and deserve to thrive. With expertise across the full spectrum of child support services, we deliver best practices and innovations that empower our clients’ programs to achieve their ambitious goals. Just as importantly, our staff is as knowledgeable as they are compassionate – reassuring parents that we are on their side and here to help. We also partner with employers to ensure they comply with their child support reporting obligations – expediting the collection of support and provision of health insurance so important to children and their families.

What we do

We understand that the child support process can be daunting to parents. That’s why we work hard to make it as easy to understand and navigate as possible. From order initiation and paternity establishment through order modification and locate services, we provide a combination of personalized and self-service options, employing technology to communicate with parents using the methods they prefer. Our work with employers involves educating and guiding them through the new hire reporting process, as well as how to respond to income withholding and medical support orders.

Why we’re unique

As the national leader in child support services, Maximus serves as a trusted partner to state and county agencies across the nation. Our decades of experience translate to unmatched operational efficiencies, enhanced program performance, and the ability to provide families with the highest level of service. And because we operate other types of health and human services programs, we are uniquely positioned to connect parents to additional vital services they may need, including education and employment assistance as well as healthcare.

Meet our leadership team at NCSEA

Brian Shea

Vice President, Program Modernization Consulting

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Rachel Zietlow

Vice President, U.S. Services

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Greg Warmink

Vice President, U.S. Services

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Joey Longley

Vice President, U.S. Services Business Development

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Colleen Martin

Director, U.S. Services Business Development

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Angela Foster

Project Director, Child Support Services

Raquel Orendain

Project Manager, Child Support Services

Helping parents and employers access critical services during uncertain times

Though many states are open for work and rolling back COVID-19 restrictions, uncertainty and challenges remain for both families and businesses across America. Maximus remains hard at work providing essential services to help ease the burden and expedite relief.

Employer Services Portal

We make it easier than ever for employers to comply with child support reporting requirements, combining outreach and education with modern technology. Our employer services provide comprehensive support for state new hire reporting programs as well as electronic income withholding order (eIWO) and national medical support notice (NMSN) processing. Additionally, our one-stop solution to online reporting – the Maximus Employer Services Portal – offers 24/7 access, secure data entry, immediate feedback, and chat.

Explore the portal

Paternity acknowledgment

Voluntary acknowledgment of paternity is a critical first step in securing a support order and beginning collections. We design and operate innovative paternity programs that connect hospitals, community organizations, and parents – helping states achieve the 90-percent federal paternity establishment goal, maximize federal incentives, and engage both parents in their children’s lives.

See how we help states improve paternity outcomes

Prevention of delinquent support payments

Our prevention of delinquent support payments program helps noncustodial parents start off on the right foot with their child support obligations. By establishing personal contact with parents and their employers at the start of a new support order, we help parents get into a pattern of payment compliance that can result in a significant increase in full and on-time payments.

Learn about our proactive work with parents and employers

Review and adjustment of support orders

Noncustodial parents are more likely to pay their support obligations in full and on time when the ordered amount is determined by their actual earnings and ability to pay. We designed our new virtual modification process (vMOD) to expedite the review and modification process for noncustodial parents who have lost their jobs and are receiving Unemployment Insurance or Pandemic Unemployment Assistance (PUA). The accelerated process allows parents to request modifications through your child support agency’s call center or website. Acting on behalf of your agency, Maximus can move the case through the order modification process at an expedited rate.

Read about how we expedite the right-sizing of orders

Mobile app

vMOD is supported by the Maximus Child Support Mobile App. With features that include the ability to send and receive documents securely and track order modifications from start to finish, the app offers a convenient option that’s available 24-7. Parents can connect with their local child support office in a contact-free, virtual environment for enhanced safety and peace of mind.

Discover more about the app

System modernization

The pandemic has highlighted the reality that technology is critical to program success – and outdated technology can significantly impede program impact. Maximus understands that modernizing child support computer systems represents a significant undertaking, and we have the expertise to guide you through the entire process. In stark contrast to tech vendors who have limited domain expertise or insights into the specific needs of child support stakeholders, we have an unmatched record of successful system implementations. From initial planning through system implementation, our team of seasoned professionals stands ready to help.

Investigate our technology consulting experience

Delivering exceptional service across the full spectrum of child support programs

Maximus has served as a trusted partner to child support agencies large and small for four decades. Since 1981, we have worked diligently to earn a reputation for achieving results that matter and delivering unparalleled service to help families achieve and sustain financial independence. We offer a full range of child support services – each customizable to meet the needs of your agency and the customers you serve.

Explore how we can help your agency create a better life for families