Welcome 2022 NCSEA Leadership Symposium Attendees

Transformative Connections. Empowering Success.

August 7-10 | Charlotte, NC | Visit booth #400

Dedicated to helping agencies create a better life for children and families

Every year, millions of families are lifted out of poverty by child support and related programs. The unprecedented challenges and economic setbacks of the past 2 years have raised the stakes for parents and children across the country. Our work continues to be critical to ensuring children’s basic needs are met so they can continue to grow and learn. To that end, Maximus partners with agencies across the nation to ensure that our services align with the evolving needs of the children, families, and employers we serve. From educating parents on the importance of paternity and right-sizing child support orders to streamlining employer reporting and supporting parents in reentering the workforce — we are helping child support programs meet the challenges of today and beyond.

Image of a mother, daughter and son on a roller coaster

How we help

We work with both parents to ensure children receive the financial and emotional support they need and deserve to thrive. With expertise across the full spectrum of child support services, we deliver best practices and innovations that empower our clients’ programs to achieve their ambitious goals. Our staff is equally knowledgeable and compassionate — reassuring parents that we are on their side and here to help. We also partner with employers to ensure compliance with child support reporting obligations — expediting the collection of support and provision of health insurance so important to children and their families.

What we do

The child support process can be daunting to parents, that’s why we work hard to make it easy to understand and navigate. From order initiation and paternity establishment through order modification and location services, we provide a combination of personalized and self-service options, employing technology to communicate with parents using the methods they prefer. We also educate and guide employers through the new hire reporting process as well as income withholding and medical support orders.

Why we’re unique

As the national leader in child support services, Maximus serves as a trusted partner to state and county agencies across the nation. Our decades of experience translate to unmatched operational efficiencies, enhanced program performance, and the ability to provide families with the highest level of service. And because we operate a range of health and human services programs, we are uniquely positioned to connect parents to additional vital services they may need, including employment and training assistance as well as healthcare.

Meet our leadership team at the NCSEA Leadership Symposium

Meshia Henderson

Vice President, U.S. Services

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Todd Bright

Vice President, Program Modernization Consulting

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Kelly Boerner

Vice President, U.S. Services

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Alice Bernet

Senior Clinical Director, Office of the Chief Medical Officer

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Angela Foster

Project Director, Child Support Services

Talice Thomas

Outreach Manager, Child Support Services

Dan Bauer

Senior Business Consultant, Program Modernization Consulting

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Angela O'Loughlin

Senior Consultant, Program Modernization Consulting

Helping parents and employers access critical services during uncertain times

Though states are open for work and rolling back COVID-19 restrictions, uncertainty and challenges remain for both families and businesses across America. Maximus remains hard at work providing essential services to help ease the burden and expedite relief.

  • Operations management

    Maximus can operate your agency’s program on your behalf, delivering a customized solution that includes paternity establishment, locate, support order entry, order modification, and collections. Our professionals work in close partnership with all stakeholders to optimize your ability to meet program goals and achieve better outcomes, including improvement on the federal performance measures.

    Learn more about our customizable child support case management services >>

  • Employer reporting services

    We make it easier than ever for employers to comply with child support reporting requirements, combining outreach and education with modern technology. Our employer services provide comprehensive support for state new hire reporting programs as well as electronic income withholding order (eIWO) and national medical support notice (NMSN) processing. Additionally, our one-stop solution to online reporting – the Maximus Employer Services Portal – offers 24/7 access, secure data entry, immediate feedback, and chat.

    Explore how we enhance employer reporting compliance >> 

  • Paternity acknowledgment

    Voluntary acknowledgment of paternity is a critical first step in securing a support order and beginning collections. We design and operate innovative paternity programs that connect hospitals, community organizations, and parents – helping states achieve the 90-percent federal paternity establishment goal, maximize federal incentives, and engage both parents in their children’s lives.

    Discover how we help states improve paternity outcomes >>

  • Review and adjustment of support orders

    Noncustodial parents are more likely to pay their support obligations in full and on time when the ordered amount is determined by their actual earnings and ability to pay. We designed our virtual modification process (vMOD) to expedite the review and modification process for noncustodial parents who have lost their jobs and are receiving Unemployment Insurance. The accelerated process allows parents to request modifications through your child support agency’s call center or website. Acting on behalf of your agency, Maximus can move the case through the order modification process at an expedited rate.

    Learn how we expedite right-sizing of orders and the impact >>

A full range of employment services capabilities

Maximus provides best-in-class services for agencies, job seekers, and employers across several funding streams, including Temporary Assistance for Needy Families (TANF), Workforce Innovation and Opportunity Act (WIOA), Supplemental Security Income (SSI), and Supplemental Nutrition Assistance Program (SNAP).

Delivering exceptional service that meets the challenges of today and beyond

Since 1981, we have worked tirelessly to deliver unparalleled service and notable results that help families achieve and sustain financial independence. Our solutions are completely customizable to meet the unique needs of agencies and the customers they serve.

Image of children smiling at a birthday party