Welcome 2023 NCSEA Leadership Symposium Attendees

Transformative Connections. Empowering Success.

August 6-9 │ Anaheim, California │ Visit booth #309

Helping agencies create a better life for children and families

At Maximus, we are dedicated to helping agencies create a better life for children and families. Together with our state and local government partners, we work with the whole family to help them overcome barriers, access support, and achieve economic mobility. From delivering child support and employment services to connecting families with resources and healthcare, we serve as a bridge between families and the services they need to thrive.

Join our session during the Leadership Symposium

Trauma-informed customer service: Building positive relationships and wellbeing for parents and caseworkers

Date: Monday, August 7 | Time: 3:45 p.m. | Location: TBD

What is trauma-informed customer service? We are all seeking ways to facilitate positive relationships and address mental health so that we can engage with our customers who are facing emotional and financial challenges that often come with the child support process. These feelings unchecked can intensify when prolonged. Taking a trauma-informed approach to customer service can make an important difference for both parents and child support workers. Applying emotional intelligence and empathy to interactions with parents, caseworkers, and support staff can help reduce conflict and mental anguish while building positive relationships that enhance overall wellbeing. During this interactive session, our panel of professionals will share insights and best practices for providing trauma-informed customer care in child support programs.


  • Shenandoah Chefalo, Expert Trauma-Informed Specialist, Author, and Speaker, Chefalo Consulting
  • Angela Foster, Project Director, Child Support Services, Maximus
  • Autumn Morgan, Project Director, Workforce Services, Maximus
  • Talice Thomas, Outreach Manager, Child Support Services, Maximus

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Overwhelmed by the enormous complexity of modernization?

Maximus demystifies modernization

We give you clarity and confidence through your modernization by leveraging decades of program and technical expertise.

Book a free strategy call today. Available only to attendees through August 31.

Delivering expertise across the full spectrum of child support services – and beyond

Making a difference across the nation

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Developing co-parenting and fatherhood programs

In Tennessee, we’re partnering with nonprofit Families Matter and national experts to:

  • Increase low-income fathers’ engagement with their children
  • Help parents create practical co-parenting plans
  • Provide employment services that help fathers achieve stability and support their children


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Embracing family engagement over punitive strategies

In Michigan, we’re leveraging technology to:

  • Develop an incarceration data portal that proactively pauses child support while a parent is unable to work 
  • Help incarcerated parents avoid the burden of arrears
  • Omit the need to pursue uncollectable debt


Paternity acknowledgment programs

In Kentucky, Louisiana, New Jersey, and Ohio, we’re partnering with birthing facilities, child support agencies, community organizations, and parents to:

  • Educate parents on the importance of establishing paternity for both parents and their children
  • Conduct outreach and training to key program partners on the paternity process
  • Design and operate innovative paternity programs that help states achieve the 90% PEP goal


Improving early childhood programming into the future

COVID-19 exposed the fragility of an early childhood care system that didn’t have the financial resources to weather an unexpected pandemic. But it also made clear the value of those same providers.

Discover how we helped childcare providers navigate the challenges and improve
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Connect with our team at NCSEA

Pat Aguilar

Senior Vice President, Program Modernization Consulting

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Todd Bright

Vice President, Program Modernization Consulting

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April Graper

Consultant, Program Modernization Consulting

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Angela Foster

Project Director, Child Support Services

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Autumn Morgan

Project Director, Workforce Services

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Theresa Emig

Senior Manager, Program Modernization Consulting

Talice Thomas

Outreach Manager, Child Support Services

Yvonne Yow

Operations Manager, Child Support Services

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Danielle Valdez-Jimenez

Supervisor, New Hire and Employer Services

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