Welcome 2023 NCSEA Leadership Symposium Attendees

Transformative Connections. Empowering Success.

August 6-9 │ Anaheim, California │ Visit booth #309

Helping agencies create a better life for children and families

At Maximus, we are dedicated to helping agencies create a better life for children and families. Together with our state and local government partners, we work with the whole family to help them overcome barriers, access support, and achieve economic mobility. From delivering child support and employment services to connecting families with resources and healthcare, we serve as a bridge between families and the services they need to thrive.

How we help

With expertise across the full spectrum of child support services, we deliver best practices and innovations that empower our clients’ programs to achieve better outcomes. We also partner with employers to ensure they comply with their child support reporting obligations—expediting the collection of support so vital to children and families.

Discover how we help

What we do

We understand that the child support process can be daunting to parents. From order intake and paternity establishment to order modification and everything in between, Maximus provides omnichannel support that allows parents to communicate based on their individual preferences and abilities.

Explore how we serve as the bridge

Why we’re unique

As a leader in child support services, Maximus is the go-to partner for state and county agencies across the nation. Our decades of experience translate to unmatched operational efficiencies, enhanced program performance, and a customer-centric experience that’s both digitally enabled and human.

Learn about our end-to-end solutions

Join our session during the Leadership Symposium

Trauma-informed customer service: Building positive relationships and wellbeing for parents and caseworkers

Date: Monday, August 7 | Time: 3:45 p.m. | Location: TBD

What is trauma-informed customer service? We are all seeking ways to facilitate positive relationships and address mental health so that we can engage with our customers who are facing emotional and financial challenges that often come with the child support process. These feelings unchecked can intensify when prolonged. Taking a trauma-informed approach to customer service can make an important difference for both parents and child support workers. Applying emotional intelligence and empathy to interactions with parents, caseworkers, and support staff can help reduce conflict and mental anguish while building positive relationships that enhance overall wellbeing. During this interactive session, our panel of professionals will share insights and best practices for providing trauma-informed customer care in child support programs.

Speakers:

Shenandoah Chefalo, Expert Trauma-Informed Specialist, Author, and Speaker, Chefalo Consulting
Angela Foster, Project Director, Child Support Services, Maximus
Autumn Morgan, Project Director, Workforce Services, Maximus
Talice Thomas, Outreach Manager, Child Support Services, Maximus

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Overwhelmed by the enormous complexity of modernization?

Maximus demystifies modernization

We give you clarity and confidence through your modernization by leveraging decades of program and technical expertise.

Book a free strategy call today. Available only to attendees through August 31.

Delivering expertise across the full spectrum of child support services – and beyond

Comprehensive operations management

Maximus can operate your agency’s program on your behalf, delivering a customized solution that includes paternity establishment, locate, support order entry, order modification, and collections.

Employer services and portal

We make it easier than ever for employers to comply with child support reporting requirements, combining innovative behavioral engagement techniques with modern technology to encourage prompt and continual compliance.

Child support system modernization

Maximus understands that modernizing child support computer systems represents a significant undertaking, and we have the expertise to guide you through the entire process.

Childcare and parent services

Successfully run childcare programs promote emotional and intellectual development in children and enable parents to perform productively in the workplace. We develop, implement, and operate full-service childcare programs and information systems on behalf of our state partners.

Review and adjustment of support orders

Noncustodial parents are more likely to pay their support obligations in full and on time when the ordered amount is determined by their actual earnings and ability to pay.

Voluntary paternity acknowledgment

Voluntary acknowledgment of paternity is a critical first step in securing a support order and beginning collections.

Employment and training services for parents

We have over 30 years of experience operating innovative, highly effective employment and training programs that prepare parents for in-demand jobs and connect them with employers.

Mobile app for parents

The Maximus Child Support Mobile app can help elevate your agency’s program while meeting the expectations of today’s tech-savvy parents.

Making a difference across the nation

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Developing co-parenting and fatherhood programs

In Tennessee, we’re partnering with nonprofit Families Matter and national experts to:

Increase low-income fathers’ engagement with their children
Help parents create practical co-parenting plans
Provide employment services that help fathers achieve stability and support their children

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Embracing family engagement over punitive strategies

In Michigan, we’re leveraging technology to:

Develop an incarceration data portal that proactively pauses child support while a parent is unable to work
Help incarcerated parents avoid the burden of arrears
Omit the need to pursue uncollectable debt

Paternity acknowledgment programs

In Kentucky, Louisiana, New Jersey, and Ohio, we’re partnering with birthing facilities, child support agencies, community organizations, and parents to:

Educate parents on the importance of establishing paternity for both parents and their children
Conduct outreach and training to key program partners on the paternity process
Design and operate innovative paternity programs that help states achieve the 90% PEP goal

Improving early childhood programming into the future

COVID-19 exposed the fragility of an early childhood care system that didn’t have the financial resources to weather an unexpected pandemic. But it also made clear the value of those same providers.

Discover how we helped childcare providers navigate the challenges and improve