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Andy Beamon, the Senior Director of Strategic Innovation for Citizen Services at MAXIMUS Federal, has written a piece for GCN illustrating how robotic process automation will be an essential tool for government agencies as they address the limitations imposed by legacy systems.

Decades-old legacy systems are still the foundation of a majority of government technology, from the IRS’ Individual Master File to the Department of Veterans Affairs benefits delivery network. While they are still operational, transferring information within (or between) these systems is usually a devastatingly manual task, requiring hours of tedious and repetitive labor, often performed by workers that have much more skill than the task requires. 

Click here to read the full article on GCN.