Citizen Service Delivery

Meet renewed expectations of success in government

We bring people, process and technologies together to help government programs achieve success - now and in the future.  

Unparalleled experience in the delivery of services

7 million

contact center inquiries handled per month

20 million

citizen services cases managed

2 million+

independent benefit reviews performed

Achieve positive outcomes for stakeholders

Your program has many goals and expectations for success coming from many different directions. Our efforts are keenly focused on achieving success on all fronts.

Enhance engagement

Our multi-channel citizen engagement centers deliver on the modern expectations for customer service.

Article: The pressure to improve service is only going to increase.

Streamline business processes

We align our proven business process approach to the unique business needs of our clients, creating improved outcomes for citizens and increased value for government.

Modernize infrastructure

We use proven methodologies and innovative capabilities and to overcome the challenges of delivering high-quality citizen services using outdated technology.

Ensure quality and integrity

We excel at creating reliable processes that reduce errors, ensure compliance and improve overall quality.

Experience that spans government at all levels

Here is a representative list of our clients in the United States.

MAXIMUS also helps governments at the national and local levels in the following countries: Canada, United Kingdom, Australia, Singapore and Saudi Arabia.

Federal Departments

Department of Agriculture
Department of Commerce
Department of Defense
Department of Education
Department of Health and Human Services
Department of Labor
Department of State
Department of the Treasury
Department of Veterans Affairs

Independent Federal Agencies

Library of Congress
National Archives and Records Administration
National Labor Relations Board
Office of Personnel Management
Securities and Exchange Commission

State and Local Government

All 50 states plus the District of Columbia, numerous county and local governments

Finding sustainable employment for people with disabilities

For nearly 20 years, we have provided Social Security disability beneficiaries with voluntary choices, opportunities and supports to help them enter the workforce and stay employed.

2000

Year MAXIMUS began operating the Ticket-to-Work Program