Senior Manager, Program Modernization Consulting
Tobi Cates served as an Administrator for the Wyoming Department of Workforce Services for 11 years. In this role, she orchestrated operations for four major divisions, including Unemployment Insurance, Employment and Training, Vocational rehabilitation, and Business Support Services. Ms. Cate’s scope of management responsibility encompassed 22 statewide field office operations, including UI call center and one-stop centers with 40 different state and federal programs. She served as unemployment Insurance director for the state and successfully coordinated an internal network of small teams to develop, plan, and execute a multimillion-dollar UI IT modernization project under two years on budget.
As a Senior Manager at Maximus, Ms. Cates helps governments modernize program operations to deliver essential services with greater speed, efficiency, accuracy, and security. As part of our Program Modernization Consulting practice, she is currently applying her experience and expertise to help unemployment insurance assess current policies and operations, undergo business process redesign, and evaluate and implement technology solutions as part of their modernization efforts.