Tom Naughton, President of Citizen Services for MAXIMUS Federal, discusses how federal agencies can manage and reduce their backlogs by focusing on how to improve their internal processes.
Improve health outcomes in today's complex world
Empower vulnerable populations to succeed
Meet expectations for service and ease of use
Modernize government to serve the needs of citizens
Recruit and retain workers, leverage tax credits
Make every citizen interaction with your program count
Respond to the growing demand for assessments
Resolve benefit disputes with a nonjudicial approach
Modernize your program, adapt to changing needs
Embrace the digital revolution in government
Make services easier to access, ensure program integrity