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How Intelligent Virtual Assistants Enable Better Citizen Engagement

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Presenters:
Andy Beamon, Senior Vice President, Maximus
Jim Freeze, Chief Marketing Officer, Interactions

Today, citizens expect the same level of service from government that they receive from leading retail companies — and they want to be served on the channel they choose — by phone, SMS, online and more. An intelligent virtual assistant (IVA) helps meet their expectations by bringing together artificial intelligence (AI) and human understanding and intervention to provide more robust self-service channels where citizens can get their requests resolved without the need to wait on hold for a live agent.

In this webinar, you’ll hear from leading experts on: 

  • The benefits of incorporating an IVA into your contact center strategy
  • How an IVA can improve the citizen experience
  • Technology and operational considerations when implementing an IVA
Slides: Intelligent Virtual Assistants Enable Better Citizen Engagement