How Intelligent Virtual Assistants Enable Better Citizen Engagement
Today, citizens expect the same level of service from government that they receive from leading retail companies — and they want to be served on the channel they choose — by phone, SMS, online and more. An intelligent virtual assistant (IVA) helps meet their expectations by bringing together artificial intelligence (AI) and human understanding and intervention to provide more robust self-service channels where citizens can get their requests resolved without the need to wait on hold for a live agent.
In this webinar, you’ll hear from leading experts on:
- The benefits of incorporating an IVA into your contact center strategy
- How an IVA can improve the citizen experience
- Technology and operational considerations when implementing an IVA