Welcome NASWA Members

Why now is the time to rethink everything

2021 NASWA Summit | December 7-8 │ Austin, Texas

There’s never been a better time to rethink UI and workforce services

COVID-19 brought about a rare opportunity for government agencies to transform how they deliver services to support families in reentering the workforce. Pandemic-related funding and the Amercian Rescue Plan provide the funds necessary to do so. Federal agencies await proposals to try out new ideas.

Optimizing UI programs to help stabilize families and the economy

UI programs serve as an essential citizen safety net and key stabilizing force for both families and the economy. As the largest UI BPO provider in the country across all facets of the program — from case and claims management to fact-finding and appeals support — we help agencies ensure the timely, accurate payment of UI benefits while upholding program integrity every step of the way. We can deliver a solution that addresses your program’s challenges and meets your budget.

Discover how our UI BPO services can help your program
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Modernizing program integrity for the pandemic and beyond

While UI programs may be some of the most complex, the same modernization principles apply to any benefits program grappling with integrity issues. If you want to improve effectiveness, better balance claimant needs with fraud prevention, and ready yourself for the next pandemic or recession, the time to act is now.

Read our blog on protecting program integrity
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Why return-to-work won’t be a return to business as usual

To return the vast numbers of "COVID-unemployed" to work, some real gaps in government support need to be addressed. Historically, most UI claimants find work with little assistance, so current networks of work-related programs and services focus on job seekers who’ve traditionally been harder to place. In the face of challenges created by COVID-19, more job seekers will require more types of assistance to facilitate their speedy return to work.

Learn why now is the time to change our approach to workforce development
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Meet our team at the 2021 NASWA Summit

Dana Alfred

Vice President, Workforce Services Strategy and Solutions

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Tobi Cates

Senior Manager, Program Modernization Consulting

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Laura Rosenak

Senior Vice President, U.S. Services

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Damion Strommer, PMP, CSM

Senior Manager, Program Modernization Consulting

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Alex Kerr

Operations Director, U.S. Services

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Martin Baker

Vice President, U.S. Services

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Ellen Thompson

Vice President, Program Modernization Consulting

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Kelli Williams

Vice President, U.S. Services

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