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November 02, 2016

Open Enrollment: Find the health insurance that’s right for you

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If you want to buy individual or family health insurance, your chance to sign up for coverage takes place during a certain time of year called open enrollment. Some people can get coverage outside of open enrollment if they have a qualifying life event, such as getting married or having a baby.

October 31, 2016

A Quick Guide to Health Insurance

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Through our work at the MAXIMUS Center for Health Literacy, we know that health insurance continues to be a challenge for many consumers. To help bridge the knowledge gap so consumers can make informed health decisions, we must increase health insurance literacy.

October 26, 2016

The Future of Delivering Government Services

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Jim Williams, former Acting Administrator for GSA, shares his thoughts on how the government can transform the way it delivers services in our continuing series on Citizen Engagement Services.

October 24, 2016

“No more business as usual” for European employment services

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Across Europe, consensus is emerging among key stakeholders that the delivery of support for job seekers needs to be reformed to address persistent long-term unemployment. These stakeholders include European Commission officials, elected representatives in the European Parliament, third sector organizations, non-government organizations and trade associations.

October 20, 2016

The Challenge of Disconnected Youth and What We Can Do to Make a Difference

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More than 5.8 million youth across the United States are disconnected from education or employment, disengaged from society without direction. Lisa Simmons, a Vice President with MAXIMUS Workforce Services, explains what this means for our country and what we can do to make a difference.    

October 19, 2016

Tom Romeo Article in GovExec: “The Pressure to Improve Service Is Only Going to Increase”

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Tom Romeo, President of MAXIMUS Federal, wrote an article for Government Executive about the importance of improving citizen engagement – no matter who wins the election. He also spoke to two former agency leaders, Martha Dorris and Jim Williams, who shared their insights on the future of serving citizens.

October 17, 2016

Health Insurance Literacy: Communicating Access to Coverage

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As we mark the sixth year anniversary of the Affordable Care Act (ACA), we can celebrate the enrollment of tens of millions of people who have historically been uninsured into health insurance programs. However, we also know that problems — particularly around health insurance literacy — still persist. Health insurance literacy is the degree to which individuals have the knowledge, ability and confidence to find and evaluate information about health plans, select the best plan for their financial and health circumstances, and use the plan once enrolled.

October 13, 2016

How Citizen Engagement Centers Can Reduce Costs While Improving Outcomes

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As our series on Citizen EngagementTM Services continues, Andy Beamon speaks to how a Citizen Engagement Center can both improve the Citizen JourneyTM and reduce operating costs.

September 28, 2016

The Future of Digital Services in Government

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In the next video of our continuing series on Citizen EngagementTM Services, Martha Dorris, former Deputy Associate Administrator for the Office of Citizen Services and Innovative Technologies at GSA, discusses the future of digital services in government and how they can be used throughout the Citizen JourneyTM.

September 13, 2016

The Evolution of the Contact Center to the Citizen Engagement Center

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In the first of a series we’ll be running throughout the fall on Citizen EngagementTM Services, Scott Clarke, Vice President of Citizen Engagement Services for MAXIMUS Federal, discusses the importance of evolving the contact center into the Citizen Engagement Center. He also addresses what is different about the Citizen Engagement Center and the positive impact it has on the Citizen JourneyTM.

August 31, 2016

Celebrating 20 Years of Welfare Reform – Part 5: The Future of Welfare Reform

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The Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) was signed into law on August 22, 1996, marking one of the most significant social policy reforms in recent history. It dramatically transformed the entitlement system Aid to Families with Dependent Children (known as AFDC or ADC), which had emphasized cash welfare payments over employment. Doug Howard, a former state administrator who ran welfare programs in Iowa and Michigan, shares his insights in a series of blogs about the transformation that started before 1996 and has continued over two decades.

August 15, 2016

The Importance of Government to Deliver a Better Citizen Experience

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Lisa Veith, Senior Vice President of Business Development and Marketing for MAXIMUS Federal, discusses the renewed importance that government is facing in enhancing the Citizen Journey. Lisa was also recently nominated for a 2016 FedScoop 50 award for Industry Leadership. You can vote for her here. (Voting is now closed).

July 26, 2016

Celebrating National Child Support Awareness Month and Child Support Professionals Everywhere

August 2016 marks the 21st anniversary of National Child Support Awareness Month, established by former President William Jefferson Clinton through Proclamation 6814 to recognize the importance of child support programs at all levels of government – and the professionals who operate them – to ensuring children receive the necessary financial support to lead secure and healthy lives.

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