Certifications
We use our decades of experience to design, develop and deliver innovative and impactful health and human service programs. We are driven by a mission to strengthen communities and improve the lives of those we serve.
This certification pertains to quality management systems.
- Adult Migrant English Program (MAX Solutions - Australia)
- California Department of Industrial Relations (DIR) Independent Bill Review (IBR)
- California Department of Industrial Relations (DIR) Independent Medical Review (IMR)
- California Diversion Program
- California Health Care Options
- California Medi-Cal
- Fit for Work (U.K.)
- Georgia Healthy Families
- Health Management (U.K.)
- jobactive (MAX Employment - Australia)
- MAX Employment (Australia)
- MAX Solutions (Australia)
- Maximus Federal
- Medicare Part A (West) C, and DME
- New York Medicaid CHOICE
- New York Office for People With Development Disabilities (OPWDD) Assessments
- New York State of Health (NYSOH)
- Skills for Education and Employment (MAX Solutions - Australia)
- Social Security Administration (SSA) Ticket to Work Program
- Tennessee Eligibility Redeterminations Processing
This certification pertains to service management and delivery systems.
- Maximus Federal
This certification pertains to information security management systems.
- Fit for Work (U.K.)
- Health Management Ltd. (U.K.)
- Maximus Federal
- Maximus UK Employment and Training
To be certified as a Center of Excellence by BenchmarkPortal, a call center must rank in the top ten percent of the call centers surveyed.
- California Health Care Options
- Georgia Childcare and Parent Services (CAPS)
- Georgia Families
- Indiana Enrollment Broker
- Maximus Federal, Brownsville, Texas center*
- New Jersey Health Care Profile (NJHCP)
- New York Medicaid CHOICE
- New York Physician Profile
- Texas Enrollment Broker
- Texas Eligibility Support Services
*The Brownsville center provides support for enrollment in a large beneficiary program administered by a major federal health agency
Maximus offers three Federal Risk and Authorization Management Program (FedRAMP) solutions, enabling us to provide state-of-the-art, secure customer care technology to federal agencies.
- Maximus Intelligent Assistant software as a service (SaaS) enables agencies to enhance their self-service offerings by allowing citizens to complete a wide variety of transactions. It merges artificial intelligence (AI) and human understanding to deliver rich, conversational, human-like interactions.
- Maximus Cloud infrastructure as a service (IaaS) offering is an enterprise-level, multi-tenant private and community cloud built to support programs of all sizes and complexities. It provides security, visibility, and enhanced performance through proactive monitoring, alerting, and maintenance without service interruption.
- Maximus Engagement Platform platform as a service (PaaS) offering is designed for government agencies in need of scalable, tailorable telephony infrastructure for their citizen engagement centers. It provides a full range of technology capabilities to customize operations of any size while meeting security and privacy requirements.
Capability Maturity Model Integration (CMMI)® certifications establish best practices for people, processes and technology. The CMMI capability improvement framework provides organizations with a means to gauge the effectiveness of their core business practices and identify areas for improvement.
Maximus Federal has been appraised at Maturity Level 5 (ML5) Version 2.0 (v2.0)
- Maximus is one of the few U.S. Companies serving the federal government who are appraised at CMMI ML5 for both services (CMMI-SVC) and for development (CMMI-DEV). Maximus is the only organization in the group to be appraised under v2.0, the latest version of the CMMI appraisal.
- CMMI ML5 is the highest appraisal rating that can be achieved, designated as “Optimizing”, and is reserved for organizations that demonstrate true process optimization. Organizations that are appraised at CMMI ML5 are recognized for their quality and approach in following the principles of continuous improvement.
NCQA Credentialing Accreditation is a quality assessment program that focuses on consumer protection and customer service improvement.
Maximus credentials verification services are structured to be consistent with NCQA credentialing standards, and Maximus is currently certified in all 11 verification services, including:
- Certification in Application and Attestation Content
- Certification in Application and Attestation Processing
- Certification in DEA
- Certification in Education and Training
- Certification in Malpractice Claims History
- Certification in Medical Board Sanctions
- Certification in Medicare/Medicaid Sanctions
- Certification in Ongoing Monitoring of Sanctions
- Certification in Verification of Board Certification
- Certification in Verification of Licensure
- Certification in Work History
The Centers for Medicare & Medicaid Services designate QIO-like entities. Maximus has the following:
- Maximus U.S. Services
- Maximus Federal Services
URAC develops national standards to improve quality, protect consumers and improve health outcomes.
Maximus has been granted full accreditation by URAC in the following areas:
Maximus Federal Services
- Credentials Verification Organization – 4.1
- Independent Review Organization: External Review – 5.2
- Workers' Compensation Utilization Management – 8.0
Maximus U.S. Services
Health Management Ltd. (U.K.)
Tax Credit and Employer Services (TCES) for I-9 Reporting and Management
The Merlin Standard pertains the development, recognition and promotion of sustainable excellence, and positive partnership working within supply chains.
- Health Assessment Advisory Service
- Remploy
Contract vehicles
Our diverse portfolio allows for the flexible delivery of services for citizens across the country.