Case Management
Our case management services bring best practices and innovations that maximize operational efficiency and enhance support for program participants.
Solutions
Our customizable solutions for comprehensive case management include streamlined electronic case management, in-person and virtual coaching, person-centric clinical case management, and case reviews for benefit eligibility and appeals.
Electronic case management
We bring technology to streamline intake, updates, and maintenance, making it easy for customer service agents to access information.
Coaching and resource coordination
Our person-centric approach holistically considers needs, motivations, and barriers as we help individuals create a pathway to their goals for financial and family stability.
Clinical case management
From assessment and planning to referral, coordination, and monitoring, we focus on helping each person achieve their highest physical, mental, and psychosocial wellbeing.
Case reviews
We ensure applications or appeals contain all necessary documentation and meet government requirements to avoid unnecessary delays.
See how we make change happen
More case studies
Centers for Medicare & Medicaid Services
We employ Repeatable Process Automation at critical junctures during the review and appeal process for denied Medicare claims, conducting more than 300,000 reviews each year as a QIC.
Perspectives
Most people feel apprehensive when encountering a new situation. Knowing what to expect can help.
A person-centered approach to conducting clinical and functional assessments is vital to improving the accuracy of outcomes. It also helps individuals feel heard, valued, and more in control of the assessment experience.
Read our article