Customer Experience

We empower government to deliver personalized, meaningful interactions. Our adaptive solutions transform customer experience, helping you fulfill your unique mission.

Elevating people's interactions with government

Delivering a seamless, personalized customer experience — through contact centers or digital services — requires more than technology. It demands adaptable and responsive solutions built on human-centered design.

An overhead shot of a crowd forming into the shape of an arrow.

Contact center services

Elevate customer interactions with omni-channel communication across phone, chat, and text. Seamlessly support personalized connections at every touchpoint.

Digital government

Adapt to growing expectations with secure, intuitive digital solutions. We craft accessible services that simplify government interactions for everyone.

Human-centered design

Our tailored solutions integrate technology and 1:1 support, aligning services with your mission to empower communities.

Elevate the total customer experience (TXM)

The Maximus Total Experience Management Solution provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.

Learn more about Maximus TXM
Maximus - TXM Total Experience Management Solution graphic.

Reimagine customer engagement

People expect fast, seamless, and personalized engagement. State agencies must transform your technology and operations to reimagine the government-customer experience.

Discover Government CX
Digital city with cars driving on a freeway at night

Maximus Innovation Center

At the Maximus Innovation Center, we do more than implement ideas — we turn them into transformative solutions. From concept to implementation, our experts develop innovations designed to meet customer's evolving needs.

Get started today

Case Studies

More case studies
man holding phone working on taxes and paperwork

Delivering taxpayer engagement solutions with live agent support

woman assisting elderly man out of bed

Streamlining the path to home and community-based care in Pennsylvania

Older man sits at a table with older woman, pointing at the sheets of paper she's holding in her hands
Article

Person-centered approach to assessments

nighttime city skyline with bright light lines in the sky
Article

Unlocking a better customer experience

maximus txm click through podcast logo
Article

Modernizing the DoD: overcoming challenges with a CX-driven approach

woman holding cell phone with social media comments and reviews
Video

Welcome to the experience age, where total experiences drive IT modernization

News

social sharing and connectivity

Total Experience Management transforms CX for federal agencies

woman sitting at desk with a laptop

Maximus supports provider module certification for Ohio Department of Medicaid