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Program Services
As a trusted partner to government, we offer solutions that drive efficiencies, enhance customer experience, and help programs achieve greater impact.
Optimizing program service delivery
With a focus on enhancing customer experience through modernization, streamlined eligibility and enrollment support, and effective case management, our administrative solutions help agencies achieve their program goals.
Contact centers
Our seamless integration of technology and service delivery ensures every interaction creates a holistic and exceptional customer journey.
Customer service and engagement
We deliver a seamless customer experience through contact centers and digital services built on human-centered design.
Eligibility and enrollment
We support timely, accurate eligibility determinations and streamline enrollment, preventing backlogs and ensuring people receive needed services promptly.
Case management
Our case management services bring best practices and innovations that maximize operational efficiency and enhance support for program participants.
Assessments and reviews
With no conflicts of interest with service providers or payers, we deliver independent and accurate clinical assessments, determinations for appeals, and medical reviews.
Consulting services
Our strategic guidance and evaluation of programs, processes, and policies are guided by real-world operational experience.
Contract vehicles
Our state and federal contract vehicles include governmentwide acquisition and IDIQ contracts, blanket purchase and master service agreements, and task orders.
View our contract vehicles
