State and Local Government

Our expertise spans the spectrum of government services, delivering client-focused innovation, operational excellence, and people-first design

Get to the best state possible Play

Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

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Solutions

Eligibility and enrollment

Accessing services should be straightforward and easy. Our end-to-end support engages people via web, phone, email, text, or live agent with modern digital enrollment portals.

Clinical services

Our conflict-free assessments and person-centered approach ensure people of all ages and abilities receive the right care in the right setting to thrive.

Medicaid enterprise services

With innovative technology and deep domain expertise, we improve operations and elevate member and provider engagement through fast, seamless, and personalized experiences.

Digital government

Putting people at the core of government interactions, we help deliver a personalized experience that achieves program efficiencies and builds trust in government.

Human services

Our holistic, multi-generational approach embraces the whole family and empowers them to overcome barriers, access resources, and achieve success and self-sufficiency.

Consulting

We help agencies transform programs and modernize systems — improving program performance, optimizing service delivery, and increasing their ability to improve lives.

Expertise

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Customer experience

Delivering fast, seamless, and personalized engagement on people’s preferred channels

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Contact centers

Integrating dynamic staffing models, quality customer service, and the latest technology

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Case management

Enhancing support for program participants while maximizing operational efficiency

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Program services

Turning policy goals into real services through streamlined operations, modernized systems, and outcome delivery that drives efficiency and impact

Awards

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National Association of State Chief Information Officers

25-year Corporate Membership Longevity Award

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WashingtonExec Pinnacle Awards, Health Care Executive of the Year

U.S. Services General Manager Ilene Baylinson recognized as finalist in 2023

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WashingtonExec GovCon Leadership Longevity Awards

U.S. Services General Manager Ilene Baylinson recognized in 2023

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StateScoop 50 Leaders in State Government IT

Vice President of Business Solutions David Crowson recognized in 2024

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Hermes Creative Awards

Recognized by the Association of Marketing and Communication Professionals for five consecutive years

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National Health Information Awards

Recognized by the Health Information Resource Center in 2024

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ClearMark Award, Spanish Communications

Recognized by the Center for Plain Language in 2024

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Digital Health Awards

Recognized in 2023 for our work for state clients by the Health Information Resource Center

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MarCom Awards, Health Communications

Recognized by the Association of Marketing and Communication Professionals for five consecutive years

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WebAwards

Recognition for our digital solutions for state clients by the Web Marketing Association since 2022

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Article

Person-centered approach to assessments

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Article

Modernize and transform your MMIS

Case studies

See our work in action

Home and community-based care in Pennsylvania

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Better customer experience through AI in Michigan

Contract vehicles and accreditations

Multi-state contract vehicles

Our contracts include procurements through NASPO ValuePoint® (provider services; citizen engagement platform) and Texas Department of Information Resources (DIR) (deliverables-based IT services; web development and managed services).

Certifications and accreditations

Our accreditations include Benchmark Portal Center of Excellence, NCQA Credentialing Accreditation, NCQA Credentials Verification Organization Certification, Quality Improvement Organization (QIO)-like entity, and Utilization Review Accreditation Commission.

Come work with us

We're dedicated change agents helping agencies create optimal outcomes for the individuals, families, and communities we serve. Explore what it means to work at Maximus.

Join our team
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