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State and Local Government

Our expertise spans the spectrum of government services, delivering client-focused innovation, operational excellence, and people-first design.

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Across all 50 states and D.C., we help agencies accelerate service delivery to address challenges and move people forward.

Solutions

Eligibility and enrollment

Accessing services should be straightforward and easy. Our end-to-end support engages people via web, phone, email, text, or live agent with modern digital enrollment portals.

Clinical services

Our conflict-free assessments and person-centered approach ensure people of all ages and abilities receive the right care in the right setting to thrive.

Medicaid enterprise services

With innovative technology and deep domain expertise, we improve operations and elevate member and provider engagement through fast, seamless, and personalized experiences.

Digital government

Putting people at the core of government interactions, we help deliver a personalized experience that achieves program efficiencies and builds trust in government.

Human services

Our integrated, whole-family approach empowers people to overcome barriers and access resources that promote lasting economic stability and wellbeing.

Consulting

We help agencies transform programs and modernize systems — improving program performance, optimizing service delivery, and increasing their ability to improve lives.

See our work in action

Explore more case studies

Centralized provider credentialing in Ohio

Better customer experience through AI in Michigan

Expertise

Customer experience

Delivering fast, seamless, and personalized engagement on people’s preferred channels

Contact centers

Integrating dynamic staffing models, quality customer service, and the latest technology

Case management

Enhancing support for program participants while maximizing operational efficiency

Program services

Turning policy goals into real services through streamlined operations, modernized systems, and outcome delivery that drives efficiency and impact

Awards

2025 Anthem Awards Silver Winner logo

Anthem Awards

Awarded in 2025 for a health solution that boosts awareness and engagement.

AVA Digital Award gold winner logo

AVA Digital Awards

Recognized by the Association of Marketing and Communication Professionals in 2025 for excellence in digital marketing.

ClearMark Award logo

ClearMark Award, Spanish Communications

Recognized by the Center for Plain Language in 2024 for exemplary work in multilingual outreach.

Digital Health Awards Spring 2025 Winner logo

Digital Health Awards

Awarded by the Health Information Resource Center in 2025 for outstanding web-based digital health programs.

Hermes Creative Awards 2025 Platinum Winner

Hermes Creative Awards

Recognized for 7 consecutive years for creativity in digital solutions.

Marcom Awards logo

MarCom Awards, Health Communications

Awarded by the Association of Marketing and Communication Professionals for 5 consecutive years for applying digital engagement expertise.

MobileWebAwards 2025 logo

2025 MobileWeb Awards

Honored for Best Government Mobile Application and Best Health Care Mobile Application.

National Health Information Awards Winner 2024 logo

National Health Information Awards Winner 2024

Recognized by the Health Information Resource Center in 2024 for exemplary consumer health programs and materials.

Vega digital Awards Gold Winner 2025 logo

Vega Gold Winner 2025

Honored for government video and website, mobile and web user experience (gold), and web inclusive design and video accessibility (silver).

WebAwards logo

WebAwards

Recognized by the Web Marketing Association for 4 consecutive years for excellence in website development.

NASCIO Representing Chief Information Officers of the States logo

National Association of Chief Officers Corporate Membership Longevity Award

Received the 25-year Corporate Membership Longevity Award for commitment to fostering government excellence through leadership in information management.

StateScoop 50 Awards Winners logo

StateScoop 50 Leaders in State Government IT

Vice President of Business Solutions David Crowson named the winner of the Industry Leadership of the Year award in 2024.

Man uses a smart phone to enroll in health coverage while sitting at a table with a laptop and coffee mug.
Article

Using apps for efficient enrollments

Older man plays chess with his son.
Article

Combating the stigma of dementia

Our leaders

Ilene Baylinson

General Manager, U.S. Services

Robin LaFrance

Executive Managing Director, U.S. Services East

Laura Rosenak

Executive Managing Director, U.S. Services West

Donna Migoni

Executive Managing Director, Medicaid Enterprise Services

Marti Sanders-Tonahill

Senior Vice President and Chief of Staff

Beverly Smith

Senior Vice President, Business Solutions

Terrence Raftery

Senior Vice President, Operations

John McCabe

Senior Vice President, Business Development and Sales

Donna Frescatore

Senior Vice President, Strategic Initiatives

Multi-state contract vehicles

Our contracts include procurements through NASPO ValuePoint® (provider services; citizen engagement platform) and Texas Department of Information Resources (DIR) (deliverables-based IT services; web development and managed services).

Certifications and accreditations

Our accreditations include Benchmark Portal Center of Excellence, NCQA Credentialing Accreditation, NCQA Credentials Verification Organization Certification, Quality Improvement Organization (QIO)-like entity, and Utilization Review Accreditation Commission.

Making an impact

Behind our innovative work are leaders whose life experiences and perspectives deepen our collective impact.

Explore their stories

Come work with us

We're dedicated change agents helping agencies create optimal outcomes for the individuals, families, and communities we serve. Explore what it means to work at Maximus.

Join our team