How can agencies operationalize AI effectively?

By aligning use cases with mission goals, ensuring data quality, building scalable infrastructure, and integrating AI into existing workflows. Success also depends on strong governance, cross-functional collaboration, and continuous model monitoring.

Who benefits most from advanced analytics in government services?

Federal agencies, frontline staff, and the citizens they serve benefit most from advanced analytics. Agencies gain actionable insights that improve decision-making, optimize operations, and enhance service delivery. Staff are empowered with intelligent tools that reduce manual workloads and increase efficiency. Most importantly, citizens experience faster, more personalized, and more equitable access to government services—whether it's through improved healthcare outcomes, streamlined benefits processing, or proactive engagement.

What performance improvements can AI bring to federal programs?

AI brings measurable performance improvements to federal programs by streamlining operations, accelerating decision-making, and enhancing service delivery. It enables faster processing, reduces manual workloads, and improves accuracy in areas like fraud detection and eligibility verification. With Maximus, agencies gain access to mission-ready solutions that are secure, scalable, and aligned with federal priorities—driving greater efficiency and impact across programs.

How do advanced analytics support decision-making?

Advanced analytics empower federal agencies to make faster, more informed decisions by transforming complex data into actionable insights. Through predictive modeling, trend analysis, and real-time data visualization, agencies can anticipate needs, allocate resources more effectively, and improve policy outcomes.

Artificial Intelligence and Advanced Analytics Services

Decision intelligence delivered at the speed of the mission. We transform business complexities with emerging AI, data, and advanced analytics.

Leveraging AI as a strategic asset

We integrate data science, analytics, AI, and machine learning. Using proven enterprise platforms, we build customized automation solutions that empower federal agencies to make data-driven decisions that advance the mission and enhance the customer experience.

AI for National Security Applications

The Defense Department has been working with artificial intelligence for decades and the tech’s recent rapid advancement is opening opportunities for extensive implementation. Leaders from the Defense Innovation Unit, the Army and Maximus explain how they are keeping pace with the demand for AI for national security applications, while balancing budget and processing constraints and preparing data for better warfighter decision-making.

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AI and automation resources for improving federal services

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AI, insight, and innovation: The future of government service delivery

A concise look at how agencies can modernize service delivery by adopting citizen-first design, streamlined processes, and AI-enabled, cloud-based tools from partners like Amazon Web Services to create seamless, connected experiences.

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How AI powered federal service delivery can take agencies from reactive to proactive, at scale

Discover how artificial intelligence is helping federal agencies shift from reactive to proactive service delivery. This article highlights how AI improves resource allocation, accelerates case resolution, and enables more personalized citizen experiences.

Our capabilities

AI solutioning and development

Designing intelligent systems tailored to your mission needs. Our AI solutioning and development services integrate leading automation and Robotic Process Automation (RPA) technologies to enhance efficiency and accuracy across operations.

Operationalizing AI

Operationalize AI to drive digital transformation, enhance security, and optimize efficiencies. Our AI operations services combine advanced technologies and comprehensive strategies to ensure seamless system and mission integration.

Insights and data science

Gain decision intelligence at scale that revolutionizes the way your agency leverages data. AI-powered data science, low-code/no-code platforms, and advanced visualizations empower users to rapidly analyze data to make informed decisions that drive continuous innovation for mission success.

Using AI to revolutionize Veterans' benefits

See how AI is transforming Veterans’ benefits—making services faster, more accurate, and more personalized to better serve those who served.

Revolutionize Veterans' benefits

Accelerate service delivery

Operationalizing AI at scale

Incorporating AI tools effectively requires developing a clear road map that outlines the agency's goals, identifies key stakeholders, defines how data will be collected, and establishes the processes, procedures, and governance needed for success.

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Intelligent customer engagement

With the Maximus Total Experience Management (TXM) Solution, we seamlessly integrate data insights and secure technologies into one digitally powered platform to reimagine federal government service delivery. Maximus TXM provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.

Learn more about Maximus TXM

Responsible and ethical AI in the public sector

We are committed to using AI responsibly and ethically. This involves determining the desired outcomes of AI tools, selecting the appropriate data sets, and conducting testing and validation. Our approach prioritizes transparency and accountability, delivering AI solutions that align with both regulatory standards and societal values.

Implement responsible AI

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Contact us

At Maximus, we understand it takes the right strategies together with the right technologies to deliver impactful outcomes and exceptional customer experiences. We are dedicated to providing our federal government customers with innovative services and solutions that are delivered with agility and scale. We are committed to moving people and technology forward.

Get in touch

Join our team

Join our team and be part of delivering federal technology solutions that empower government agencies across health, civilian, and defense. At Maximus, you'll drive innovation, impact public service, and help shape the future of government.

View job opportunities