Contact Center Solutions
Our seamless integration of technology and service delivery ensures every interaction creates a holistic and exceptional journey.
Solutions
As a leading contact center provider, we integrate multiple channels, from self-service mobile apps to high-touch web chat, for a seamless customer experience. Through scalable operations and the use of AI and machine learning, we’re making government more accessible and efficient.
Digital customer engagement
Experience digital convenience. Engage with ease through self-service, chat, text, and virtual assistants. Connect with live agents seamlessly, ensuring personalized support tailored to your preferred channel.
Intelligent journey management
Empower agents with seamless, 24/7 customer engagement. Personalize interactions, learn continuously, and deliver connected experiences across channels with AI-enhanced capabilities for unparalleled customer satisfaction
Workforce management
Optimize your workforce with precision. Streamline scheduling, ensure quality, and enhance engagement. Elevate your workforce management with tools that prioritize efficiency and employee satisfaction.
Staffing and surge support
Effortlessly meet demands with our dynamic staffing solutions. Whether it's peak times or unexpected surges, ensure optimal customer experience with flexible and reliable contact center surge support.
Maximus Total Experience Management (TXM) Solution
With the Maximus Total Experience Management (TXM) Solution, we seamlessly integrate data insights and secure technologies into one digitally powered platform to reimagine federal government service delivery. Maximus TXM provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.
Learn more about Maximus TXM
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