Omnichannel Contact Center Solutions for Government

We provide a proven path to unify fragmented systems, reduce operational risk, and improve service outcomes—without disrupting mission delivery.

Government agencies are under pressure to consolidate fragmented contact center environments while maintaining continuity, compliance, and service levels. Maximus helps agencies standardize platforms, integrate legacy and modern systems, and improve measurable outcomes—without introducing disruption or risk.

Connect with us to learn how

We don’t just modernize contact centers – we transform them

Our integrated approach helps agencies consolidate contact center operations across channels, systems, and teams—creating a single, accountable operating environment for seamless service delivery, performance management, and governance.

Play

Proven government impact across agency missions

More CX impact case studies

Enhancing CDC communications to improve CX

Providing a surge response team, expanding 24/7 operations, rapidly onboarding over 500 new employees, implementing real-time analytics, enhancing digitally enabled systems.

Improving contact center services for the IRS

Responding to a surge of 10K+ taxpayers in the Internal Revenue Service (IRS) call queue as well as remote work needs, we mobilized 500+ new team members and a best-in class contact center solution.

Bringing intelligent automation to contact centers

With AI-powered intelligent document processing, state agencies can achieve more efficient program mailroom operations.

Modernizing federal contact centers

Government contact centers deliver mission-critical citizen services that must remain secure and uninterrupted. Hear how agencies are modernizing customer experience with AI and automation to improve efficiency and personalization while managing cybersecurity, continuity and governance risks.

Play

Resilience. Reach. Proven at scale.

4B+

annual citizen interactions

300+

agencies supported

120+

U.S. locations

9/10

average agency satisfaction score

Innovation, trust, and scale – delivered

Omnichannel modernization

Meet citizens where they are. We design and deploy unified omnichannel contact center solutions that bring voice, chat, web, email, and mobile into a single, integrated platform—reducing complexity and enabling faster, more accurate service delivery.

Learn about TXM

AI-enabled technology

Automate the routine. Elevate the human. By handling high-volume, low complexity interactions, AI reduces wait times and improves satisfaction—freeing agents to focus on complex and sensitive cases without disrupting mission operations.

Mission-ready platforms

Modern infrastructure, built for government. We deploy secure, cloud-based contact center platforms that meet federal and state security and compliance requirements, including FedRAMP authorization.

Explore FedRAMP Marketplace

Full-service operations

Operational excellence at scale. We deliver end-to-end contact center operations—managing staffing, training, and day-to-day performance to ensure consistent, high quality service delivery.

Maximus Total Experience Management (TXM) Solution

With the Maximus Total Experience Management (TXM) Solution, we seamlessly integrate data insights and secure technologies into one digitally powered platform to reimagine federal government service delivery. Maximus TXM provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.

Learn more about Maximus TXM

Contact us

Note: Cookies must be enabled to submit this form.