Contact Center Solutions
Transforming government customer service. From contact centers to citizen experience hubs – powered by innovation, trust, and scale.
Next-gen contact centers: What we deliver
Modernizing how people interact with government starts at the front door. Whether transforming existing systems or launching new citizen engagement platforms, Maximus brings the technology, expertise, and scale to deliver impact.
Omni-channel modernization
Modernizing citizen services starts with meeting people where they are. Maximus helps federal and state agencies design and deploy omni-channel contact center solutions that unify voice, chat, web, email, and mobile experiences. By consolidating legacy systems into a single, integrated platform, agencies can reduce complexity while enabling faster, more accurate service delivery.
Learn about TXMAI-enabled technology
By automating high-volume, low-complexity tasks, agencies can free up human agents to focus on complex or sensitive cases, ultimately reducing wait times and improving citizen satisfaction. MIVA integrates seamlessly with existing contact center infrastructure, ensuring rapid implementation without disrupting mission operations.
Learn about MIVATechnology implementation
Modern citizen service requires modern infrastructure. Maximus helps agencies deploy secure, cloud-based contact center platforms that meet federal and state security and compliance standards, including FedRAMP authorization.
Explore Fed-RAMP MarketplaceStrategic assessments
Effective transformation starts with a clear, data-driven strategy. Maximus provides comprehensive strategic assessments that help agencies identify operational bottlenecks, technology gaps, and opportunities to enhance citizen experience.
Full-service operations
Running a high-performing contact center requires more than technology — it demands operational excellence at scale. Maximus provides full-service contact center operations, managing everything from staffing and training to day-to-day performance oversight.
Staffing and surge support
Emergencies, policy changes, and national and statewide initiatives can drive sudden spikes in citizen demand. We have a proven track record of standing up large-scale contact center operations, mobilizing trained personnel and secure infrastructure to meet mission requirements.
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Maximus Total Experience Management (TXM) Solution
With the Maximus Total Experience Management (TXM) Solution, we seamlessly integrate data insights and secure technologies into one digitally powered platform to reimagine federal government service delivery. Maximus TXM provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.
Learn more about Maximus TXM
Building trust through better CX
Explore how consolidating contact centers can transform fragmented, outdated operations into a unified, scalable system that delivers faster, more seamless service. By integrating AI, analytics, and a single source of truth for data, agencies can improve customer satisfaction, strengthen workforce performance, and reduce operational costs.
Contact center consolidation
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