Lou Shields is General Manager of the Federal Services Segment at Maximus, responsible for the operational oversight of all Federal segment programs. Since joining Maximus in 2013, he has applied his expertise in program management to continuously expand Maximus’ capabilities, drawing on decades of direct experience managing programs ranging from small engagements to multi-billion-dollar contracts.
In his role, Lou has served as executive lead for several of the company’s largest contracts since 2019, including programs that serve millions of Americans daily through direct citizen interaction, tech-enabled services, and clinical programs. In March 2020, he led the transition of more than 12,000 employees to a work-from-home environment within days as the COVID-19 pandemic emerged.
Lou brings more than 35 years of operational and government contracting experience, specializing in delivering complex, large-scale implementations and transformational efforts for both internal and customer programs.
He began his career as a computer programmer, which gave him a technical foundation he has applied to developing a standardized PMO methodology for large modernization and transformation efforts, tailored to each customer’s mission needs.
