Lou W. Shields is the General Manager within Maximus responsible for operational excellence and delivery oversight for all programs supporting the Federal services segment. Since joining Maximus in 2013, Lou has leveraged his leadership experience and expertise in program management (PMO), honed over decades of direct management of small to multi-billion-dollar programs, to continuously expand Maximus’ capabilities as a high-performing company.
In his role, Lou has been the executive lead for several of the company’s most significant contracts since 2019; these programs serve over 180 million Americans each day through direct citizen interaction, tech-enabled services, and clinical programs. His team’s mission is to help agencies modernize, transform, and elevate citizen services and experiences at scale to deliver better outcomes for the citizens served by the US government.
Lou has over 35 years of operational and government contracting experience, specializing in delivering progressively complex, large-scale implementations and transformational efforts, both internally and for customers, leading companies to revenue growth and increased profitability. He has a demonstrated record of enhancing internal operations by refocusing resources through strategic development and management to company financial objectives. His distinctive people-focused leadership skills, systems, and mission-oriented thinking, and comprehensive IT background repeatedly deliver value for Maximus’ customers.
