Maximus is proud to announce that the Maximus Federal CDC-INFO Project team has earned URAC accreditation for Health Contact Center Accreditation, Version 6.0. CDC-INFO is the national contact center of the Centers for Disease Control and Prevention (CDC).
URAC is the independent leader in promoting healthcare quality by setting high standards for clinical practice, consumer protection, performance measurement, operations infrastructure, information security, and risk management. The organization offers the only health care-specific contact center accreditation, which helps differentiate leading health contact centers in an ever-evolving field.
By achieving this status, Maximus has demonstrated its commitment to quality clinical services, enhanced processes, and improved outcomes as it helps federal health agencies modernize and leverage technology to optimize the efficiency of their programs, provides seamless participant experiences in a digital health environment, while complying with all state and federal regulations.
“As a trusted leader in contact center modernization, Maximus is helping federal health agencies reimagine what’s possible by integrating multiple channels, data, and user-centered design into a unified, frictionless, secure experience,” said Monica Rosser, Executive Managing Director, Federal Health, Maximus. Federal health agencies rely on us to bring innovation, operational excellence, and measurable impacts to complex service delivery challenges—grounded in mission alignment and driven by data-based standards and continuous quality improvement.”
The URAC accreditation process facilitates learning and continuous quality improvement through a framework that enables organizations to assess and improve clinical care and program operations. To achieve accreditation, Maximus submitted comprehensive policies, procedures, workflows, and other organizational information for review. URAC’s accreditation process validates compliance with nationally recognized healthcare standards and supports improvements and innovation in care management and service delivery for the long term.
“We offer our congratulations to Maximus for achieving Health Contact Center Accreditation. Earning this accreditation shows excellence in the ever-shifting landscape of health care operations, including in consumer protection, risk management, and performance measurement. URAC accreditation reflects the organization’s commitment to operating at the high standards in the industry,” said URAC President and CEO, Shawn Griffin, MD.
In addition to this latest accreditation, Maximus Federal Services has also been granted full accreditation by URAC for Credentials Verification Organization, Independent Review Organization, and Workers’ Compensation Utilization Management. The company’s U.S. Services business has earned URAC accreditation for Health Utilization Management. Throughout its portfolio, Maximus holds several certifications and accreditations across our global operations.