Salesforce Alliance Partner
Trusted digital solutions for exceptional customer experience
Maximus leverages Salesforce to deliver secure, connected digital solutions that enable a 360-degree view of communications between government agencies and the public. With expertise in the education, nonprofit, and government sectors, we implement and optimize Salesforce’s agile platform for enterprise application development, CRM, case management, analytics, and mobile solutions.
Maximus and Salesforce capabilities
Contact center services
As a leading provider of contact center technologies, we leverage Salesforce solutions to transform traditional call centers into modern, digital solutions that enhance accessibility and efficiency.
Customer experience
Throughout every stage of the journey, we improve the customer experience, simplifying access to the federal programs and services the public depends on.
AI and advanced analytics
Through robust and responsible AI, we are transforming data into insights and action. Our approach to responsible AI focuses on helping government serve the people.
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Elevate the customer total experience
The Maximus Total Experience Management Solution provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.
Learn more about Maximus TXM
Our partnership with Salesforce at work
Rapid response for critical care
During the height of the pandemic, Maximus collaborated with HHS to develop a secure file transfer system, delivering COVID-19 results in record time. In just six days, we integrated RPA and Salesforce Service Cloud, enabling 400 agents to handle 10,000 calls daily and deliver results within 4 to 12 hours.
Streamlining supply chain support
Maximus developed a Salesforce-based help desk for CDC’s VTrckS system, easing call volume and speeding up responses to public health departments and healthcare providers. This solution improved vaccine procurement processes, allowing providers to secure vaccines faster and enhancing service to citizens nationwide.