SuccessKPI Alliance Partner
Providing a 360-view of the customer experience
Maximus partners with SuccessKPI to bring advanced reporting capabilities with an all-in-one insight and action platform, from real-time agent assist, to call sentiment analysis, we can provide a full view of all customer touchpoints and put insights to action in a secure AI-powered platform.
Elevate the customer total experience
The Maximus Total Experience Management Solution provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities.
Learn more about Maximus TXM
Maximus and SuccessKPI capabilities
Cross-channel visibility
Combine multiple channels including SMS, IVA, and live phone calls to provide a full end to end map of the citizen journey.
Speech and sentiment analytics
Leverage AI-powered speech and sentiment analytics engines to quickly aggregate all your data into powerful visualizations for actionable insights.
Quality management
Leverage automated quality management solutions to scale with your project to save time, valuable resources, and obtain cost savings.
Emergency management
Take immediate action on the most vulnerable cases, critical issues, and topics so you can act quicker and keep customers at the center of the mission.
Reporting
Customized dashboards provide real-time data insights tailored to your needs of traditional and advanced reporting.
Our partnership at work
Transforming the contact center with next generation conversation analytics
Maximus partnered with SuccessKPI to create a robust reporting solution required by the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic.
30% QM cost savings
Delivering a solution at the size and scale the CDC required meant that quality management was paramount. Maximus estimated the machine scoring enabled a 30% reduction in staffing costs for quality management and supervision at a higher rate of overall.
Read more about this success story