AWS
Your cloud journey starts here
AWS helps organizations secure their customers’ journeys to the cloud. As an Alliance Partner, Maximus makes a significant investment with delivering cloud services to our customers. From enterprise-wide migrations, to consulting customers on their cloud journey, Maximus provides a full-service experience to each customer.
Maximus offers innovative and cost-effective solutions such as Infrastructure on Demand, Business Analytics, and Software as a Service (SaaS) to achieve our customers’ modernization and customer experience objectives. Maximus offers multiple FedRAMP authorized capabilities for omni-channel engagement, intelligent virtual assistant services, and cloud infrastructure and operations. With cloud-based offerings and a unique pay-per-use model, customers realize significant cost savings by paying only for the resources used.
Maximus and AWS Capability Highlights
Enterprise Security Architecture
Maximus offers FedRAMP authorized cloud infrastructure solutions to keep your data secured at rest and in transit.
Cloud Migration
Maximus is experienced in migrating large application portfolios to the AWS cloud. Safely and securely move your data to meet your strategic business needs.
Technology Modernization
Maximus will support your cloud migration strategy and roadmap to build a modern architecture.
Cloud Operations
Provisioning, operating, maintaining, securing, and optimizing hybrid cloud workloads.
Secure Desktop-as-a-Service
Maximus deployed AWS WorkSpaces to 20,000 users in 2 months. Learn how Maximus can support your virtual work environment.
Maximus cloud migration services
Migrate to the cloud with Maximus and get the expertise, experience, and security you need to succeed.
Ready to beginCapability Highlight: Amazon Connect
Maximus and Amazon Connect platform allows agencies to innovate their customers’ experience journeys, providing superior services that…
Deliver personalized self-service experiences across customers’ channels of choice.
Proactively communicate through voice, text, or emails – enhancing the level of service customers receive.
Quickly scale to meet customer requirements for faster service response times without additional cost.
Elevate the customer total experience
The Maximus Total Experience Management Solution provides flexible, modular, scalable features leveraging our relationships with leading cloud and digital contact center partner capabilities
Learn more about Maximus TXMSolutions and Services
When Customer Experience is your top priority, agility, scale, and security are non-negotiable. Maximus has deep experience designing and delivering innovative services and solutions for millions of people, supported by customer experience (CX) technologies that are shaping the future of how government serves its citizens.
Healthcare Professional Services
Maximus is focused on the future of health. With technology and frontline expertise, our federal and public health teams work together to deliver innovative solutions to enable better, accessible, and equitable health outcomes. Powered by Amazon Web Services, Maximus is redefining the future of health by developing modernized solutions through proper and timely medical evaluations, review of eligibility appeals, enrollment assistance, data analysis, and modernizing enterprise systems.
Contact Center and Customer Experience
Every citizen engagement matters; our solutions set the stage for great customer relationships. With Amazon Connect, Maximus creates an omnichannel cloud contact center that meets your customers, and your organization, wherever you are. Contact us to learn how Maximus can use Amazon Connect to develop the solution that reaches your next-generation citizen engagements goals.
Our partnership at work
CDC Vaccination Assistance Hotline (CDC-VAX)
Maximus designed and implemented a cloud-based omni-channel digital and live engagement solution to meet high demand inquiries for CDC during the COVID-19 pandemic. Using AWS and our automated Service Provisioning Framework (SPF), Maximus scaled the solution to nearly 20,000 remote call center CSRs within 6 weeks. Learn more about how Maximus supported CDC and the White House through the CDC VAX program.
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CMS Eligibility and Appeals Operations Support (EAOS)
Maximus helped CMS transition large on-prem datasets and increase cyber security measures for the Eligibility Appeals Case Management system. By undergoing a large-scale migration to the AWS Cloud, CMS has seen efficiency improvements, cutting O&M costs by 50%. Learn more about how Maximus is improving health outcomes for CMS.
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Qualified Independent Contractor (QIC)
Maximus is a Qualified Independent Contractor (QIC) for Medicare. The Centers for Medicare and Medicaid Services (CMS), selected Maximus as the Part A and DME Qualified Independent Contractor (QIC) for second-level independent external reviews of Medicare fee for service healthcare denials and as the national Independent Review Entity for external reviews of Medicare managed care denials.
Read more about this success storyView our past events
- Secure End-User Computing with Scalable Solutions for the Workforce
In March 2020, the COVID-19 pandemic changed the way the world’s businesses worked and tested their agility and scale. In a matter of 60 days, Maximus migrated our workforce supporting federal business to a secure, remote environment for 20, 000 users. Learn more about how we did it and how Maximus can support your agency’s modernization journey.
- Data Driving Customer Experience
As Federal agencies strive to design, deliver, and elevate secure services and experiences, today’s contact centers are at the hub of delivering on this priority. Maximus and AWS are joined by TSA, HUD, and USDA citizen experience leaders to discuss applying the President’s Management Agenda and Executive Order 14058 to demonstrate the requirement set forth on digital services delivery and rebuilding trust in Government.
Featured Insights
Extracting value from Artificial Intelligence and Machine Learning initiatives for federal health agencies with AWS
Leveraging Maximus healthcare expertise and AWS technology for robust cybersecurity and data management
Strategic partnership in focus: Maximus healthcare expertise and AWS technology
Want to know more?
At Maximus, we know that working together creates a powerful opportunity to achieve more for our clients and partners. Through our Alliance Partner Network, we bring new ideas, technologies, capabilities, and best practices to create change and transformation for our customers. If you are interested in working with Maximus, please click the “learn more” option that applies to you to get in contact with us.