Maximus + Amazon Connect: Better Together
As a leading provider of Federal Contact Center services, Maximus’ Contact Center as a Service (CCaaS), based on Amazon Connect, offers better customer experience across government.
Solutions range from simple, fast emergency installations to complex, integrated solutions supporting widely varying needs. Harnessing the reliability of Amazon’s geo-diverse and highly available cloud, the Maximus-built, installed, and configured Amazon Connect instance gives agencies the power to provide personalized, effective service via familiar, convenient channels.
Continuous improvement is supported by best-of-breed analytics tools for customer sentiment, call patterns, quality management, and workforce management. Our growing portfolio of FedRAMP compliant, government-friendly tools eases Authority to Operate (ATO) achievement for high-quality solutions.
When customer experience is your top priority…
Every citizen engagement matters.
- The Maximus Difference: Depth of experience planning and implementing Amazon Connect integrated with cutting-edge contact center technologies to deliver the best in contact center services – across FedRAMP Moderate and High environments.
- The Maximus Expertise: Simplified deployment by experienced Amazon-certified personnel, followed by ample customer care post go-live.
- The Maximus Power: Reliable service foundation, powered by AI-driven tools for advanced routing, workforce management, sentiment analytics, and business intelligence-based reporting.