The Maximus Training team is responsible for delivering training support to the FEMA project. The training team ensures that all staff are well prepared to take incoming calls and support the daily operations of FEMA. We take enormous pride in having well-trained team members who can effectively assist individuals.
FEMA
Exciting opportunities to help people before, during, and after disasters.
Job openings for a variety of positions that support the efforts of FEMA
The Federal Emergency Management Agency’s (FEMA) mission is to help families by taking incoming calls and entering their information into FEMA’s National Emergency Management Information System (NEMIS) and other FEMA-approved databases as required.
We help restore the lives of individuals and families across the United States during critical times in their lives.
Customer Service Representatives
Our Customer Service Representatives on the FEMA project use their passion for helping people by supporting millions of Americans who need assistance due to natural disasters.
As part of the Maximus call center leadership team, you will be focused on assisting teams of contact center agents in achieving success by providing front-line supervision and leadership support. Our goal is to ensure that our FEMA call center is fully optimized to provide best-in-class support to individuals.
The Maximus Workforce Management team is committed to monitoring call volume and staffing data to ensure calls from individuals are answered in accordance with service level agreements. We pride ourselves on answering calls efficiently and effectively.
As part of our administrative support team, you will be focused on assisting project leadership with a variety of administrative tasks to ensure our day-to-day business operates without interruption. The administrative support team plays an integral role in assisting our dynamic leadership team.