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Translating California's immigration services portal into 11 languages

California is home to many newcomers from all over the world. In an effort to make integration easier for immigrants and to find the resources they need, the California Office of Human Rights embarked on consolidating all immigration information from multiple agencies and departments into one website guide that immigrants would find easy to use.

The website features services that help immigrants such as: learn English, find jobs and training, explore education in California, get legal help and find out about becoming a U.S. citizen.

As part of that effort, they asked the MAXIMUS Center for Health Literacy to translate the website content into 11 languages. We ultimately achieved the following outcomes:

  • Consolidated and organized content from multiple agencies to create one consistent voice and tone
  • Reduced the English reading level for some source content from Grade 20 to Grade 7 and wrote in plain language, using common words that translate easily
  • Reached a larger demographic by translating content into 11 languages with culturally appropriate words