Chester, VA

Moving people forward reflects our employees’ shared desire to do something meaningful and help others succeed. Our employees in Chester, VA, play a vital role in helping millions of Americans navigate complex healthcare plans with compassion and expertise.​

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Customer Service Representatives

Join a team that makes a real impact. Our representatives use their passion for helping others to guide people through important healthcare decisions—offering clarity, care, and support when it matters most.

 

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Your career, supported from day one

We believe great service starts with taking care of our people. That’s why our Customer Service roles come with real benefits that support your success, well-being, and growth.

Paid training

Start strong with comprehensive, paid training designed to set you up for success. Training includes up to one week of nesting—giving you real-time support while taking live calls before transitioning to the production floor.

Flexible schedules

Choose work hours that fit your lifestyle, with both full-time and part-time options available.

PTO starts day one

Begin accruing Paid Time Off (PTO) from your first day—no waiting required.

Paid sick time

Your health matters. Start accruing paid sick time from day one.

Wellbeing rewards

Earn up to $500 through our health and wellness programs, plus enjoy one hour of paid wellness time each month.

401(k) with immediate vesting

Secure your financial future with our 401(k) plan—including a company match up to 4%, with immediate vesting.

Tuition reimbursement

Get up to $5,250 annually to support your education and career growth.

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What to expect during the hiring process

  • Apply online
    Start by selecting your preferred position—English or Bilingual (English/Spanish), and choose between full-time or part-time hours. Then, complete a short online application.
  • Complete assessments
    Next, you’ll take a quick assessment measuring your attention to quality, customer focus, resilience, willingness to learn, dependability, and reading comprehension. If you’re applying for a bilingual role, you’ll also complete a Spanish assessment that evaluates fluency, pronunciation, vocabulary, grammar, listening, and overall spoken understanding.
  • Virtual offer session
    Learn more about the role, and if it’s a match, you’ll select your training and work schedule. You’ll receive an instant job offer along with onboarding paperwork to complete.
  • Background Check
    Once cleared, you’ll be all set with your training details and ready for a great Day One!