Maximus Intelligent Virtual Assistant (MIVA)
Personalized customer experiences at speed and scale
Maximus Intelligent Virtual Assistant (MIVA) is a turn-key FedRAMP-authorized solution that enables agencies to enhance their self-service offerings by allowing citizens to complete a wide variety of transactions in their own voice. It combines AI and human understanding to deliver rich, conversational human-like interactions, delivering enhanced customer experiences while dramatically improving call center containment.
Meeting customers where they are
MIVA leverages the latest AI and natural language processing technologies to meet customers where they are, using text or speech to create effortless citizen interactions.
Providing personalized and intelligent experiences
MIVA is based on adaptive understanding technology that uses previous customer interactions to streamline requests.
Increasing caller satisfaction
MIVA enhances self-service capabilities, automating transactions at every stage of the customer journey, and increasing call center containment.
Cost savings and operational efficiency
Through first-contact resolution within the IVA, MIVA saved one agency program $7M over a three-year period in agent staffing costs.
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AI in Action: IVA transforming service delivery
See how our intelligent virtual assistant streamlines customer interactions, reduces wait times, and enhances support to deliver fast, accurate responses, boosting efficiency and customer satisfaction. Watch the video to see it in action!
Smart assistance that keeps every call on track
Watch how our Intelligent Virtual Assistant (IVA) keeps conversations flowing — even through interruptions and background noise. In this demo, a team of trained experts monitors the call in real time, ensuring every critical detail is captured and the experience remains smooth, even when Automated Speech Recognition (ASR) faces challenges.
We are elevating customer experience to a new level
The Maximus Total Experience Management Solution will transform your customer engagements and taking them to the next level.
Learn more about Maximus TXM