MaryAnn Monroe is an accomplished executive with over 25 years of experience leading the transformation in how the government delivers critical services to millions of citizens.
In leadership roles with the General Services Administration and the National Institutes of Health/National Cancer Institute, she spearheaded numerous presidential modernization initiatives, advanced cross-government collaborations, and established centers of excellence, resulting in widely recognized improvements in public services and enhanced customer experiences.
In her current role as the CX Accelerator lead at Maximus, MaryAnn is driving the future of government service delivery through the integration of systems and technologies to improve customer experiences. Leveraging expertise in business strategy and advanced technology, she is leading the development of solutions that will empower governments to meet mission outcomes effectively and efficiently.
MaryAnn’s depth of experience and ability to consistently deliver impact have made her a sought-after thought leader and earned her a reputation as a transformational leader. She is a recipient of the IGNITE Digital Transformation 2024 award, a Service to the Citizen CX Trailblazer award winner, and a graduate of the Partnership for Public Service Excellence in Government Fellowship Program.
She holds a bachelor’s degree in health science and policy and health administration and is a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association. She serves on the board of the Public Service Leadership Academy and the Commonwealth of Pennsylvania Customer Experience Management Advisory Council.
