MaryAnn Monroe is a customer experience executive and program leader with 25+ years of Federal and private sector experience leading organizations in business strategy, organizational change, and technology innovations. She is leading the integration of Maximus Federal’s customer experience (CX) strategy into its culture and business strategy, focusing on the strategic alignment of customers’ needs and expectations. MaryAnn’s focus is working with Maximus’ customers and federal agencies to identify and solve ways to remove pain points in interactions and to set in motion the culture of continuous innovation needed to make fundamental organizational transformations to enhance government services and elevate customer experiences to achieve the highest levels of satisfaction, performance, and outcomes.
Before joining Maximus, MaryAnn served as Director of Customer Experience, Chief of Staff, and Director of USAGov Contact Center for Technology Transformation Service within the General Services Administration (GSA), Director of the Cancer Information Service for the National Cancer Institute, National Institutes of Health (NIH), Director of Customer Success (Public Sector) for eGain Corporation and Director of Customer Experience for HighPoint Global.
MaryAnn received the Service to the Citizen CX Trailblazer award in 2019 from Dorris Consulting International (DCI) and is an alumna of the 2016 Partnership for Public Service Excellence in Government Fellowship Program. She holds a bachelor’s degree in Health Science and Policy/Health Administration.
