Citizen Services

Accelerating the delivery of essential services

We help agencies accelerate essential services and workforce solutions, using advanced technologies like data, AI, and cloud to enhance customer experience, improve efficiency, and meet evolving national needs.

young smiling woman in classroom

Our capabilities

Customer experience

We create seamless customer connections and build trust across all touchpoints. Our deep expertise in government service delivery, and human-centered design enables us to understand both the complexities of operations and public needs. 

Digital modernization services

We provide mission-driven, secure digital solutions at scale. Leveraging agile development, DevSecOps, automation, and continuous process improvement, we modernize legacy systems and optimize resources.

Contact center services

We are a leading provider of contact center technologies, offering tailored omni-channel solutions that simplify customer experiences across web, text, phone, and live agent support services. Our secure solutions enhance accessibility and operational efficiency.

Workforce management services

Our workforce solutions align with employer and industry needs by providing targeted training and skills development for diverse job seekers, including dislocated workers, current employees, and individuals facing significant barriers.

Unparalleled experience in the delivery of services

7m

contact center inquiries handled per month

20m

citizen services cases managed

2m+

independent benefit reviews performed

Our experts

Headshot of Evan Davis, Executive Managing Director, Federal Civilian Agencies

Evan Davis

Executive Managing Director, Federal Growth
Headshot of Mike Owens, Vice President, Citizen Services

Mike Owens

Vice President, Citizen Services
Headshot of Jason Tone, Managing Director, Technology Services

Jason Tone

Managing Director, Technology Services

Contact us

At Maximus, we understand it takes the right strategies together with the right technologies to deliver impactful outcomes and exceptional customer experiences. We are dedicated to providing our federal government customers with innovative services and solutions that are delivered with agility and scale. We are committed to moving people and technology forward.

Contact Us