How are data, AI, and cloud being used to enhance citizen services?

Maximus uses data, AI, and cloud technologies to improve customer experience, boost efficiency, and modernize federal services by enabling smarter automation, scalable infrastructure, and insights-driven decision-making.

What makes citizen services more efficient through technology innovation?

Efficiency comes from integrating systems, automating workflows, modernizing legacy applications, and using tools like AI and cloud to speed up service delivery while reducing cost.

How do digital modernization and DevSecOps support better federal service delivery?

By modernizing legacy systems in a secure, agile way, applying DevSecOps practices to ensure development, security, and operations are aligned and resilient, which leads to faster, more reliable service improvements.

What does mission-centered system design mean, and why does it matter?

Mission-Centered System Design means aligning technology, policy, funding, data, and customer experience around the mission of an agency to overcome data barriers, improve transparency, and deliver services that have measurable, positive impact.

What workforce management services are provided for citizens and employees?

Maximus offers workforce solutions that include targeted training and skill development for job seekers, support for current employees, especially those facing barriers, and services designed to align workforce capabilities with agency and citizen needs.

Citizen Services

Accelerating innovation. Advancing the mission.

From modernizing systems to building next-gen contact centers, we don’t just support government—we accelerate it. With the right tech, talent, and tools, we deliver fast, impactful solutions that drive lasting transformation.

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Unparalleled experience in the delivery of services

7m

contact center inquiries handled per month

20m

citizen services cases managed

2m+

independent benefit reviews performed

Improving the delivery of essential services

We help agencies accelerate essential services and workforce solutions, using advanced technologies like data, AI, and cloud to enhance customer experience, improve efficiency, and meet evolving national needs.

Modernizing federal services with mission-centered system design

Federal agencies are under pressure to modernize citizen services while reducing costs and improving transparency. This issue brief explores how Mission-Centered System Design helps agencies integrate data, align CX, technology, funding, and policy decisions, and deliver measurable public impact. Discover how MCSD empowers agencies to overcome data barriers and drive lasting modernization.

Download the report

Strengthening federal cybersecurity: Workforce development and compliance readiness

Bridging the cyber skills gap: Workforce development strategies for a resilient future

Closing the cyber skills gap is essential to building a resilient, mission-ready federal cybersecurity workforce capable of protecting critical systems, data, and public trust.

Navigating cybersecurity compliance: A comprehensive approach for federal civilian agencies

An agile, risk-based approach to federal compliance helps civilian agencies meet evolving cybersecurity mandates while safeguarding mission-critical systems, data, and operations.

Our capabilities

Customer experience

We create seamless customer connections and build trust across all touchpoints. Our deep expertise in government service delivery, and human-centered design enables us to understand both the complexities of operations and public needs.

Deliver better customer experiences

Digital modernization services

We provide mission-driven, secure digital solutions at scale. Leveraging agile development, DevSecOps, automation, and continuous process improvement, we modernize legacy systems and optimize resources.

Accelerate digital modernization

Contact center services

We are a leading provider of contact center technologies, offering tailored omni-channel solutions that simplify customer experiences across web, text, phone, and live agent support services. Our secure solutions enhance accessibility and operational efficiency.

Modernize contact services

Workforce management services

Our workforce solutions align with employer and industry needs by providing targeted training and skills development for diverse job seekers, including dislocated workers, current employees, and individuals facing significant barriers.

Census support services for the U.S. Census Bureau

Delivering citizen services at scale takes more than technology—it requires experience, trust, and execution. Our work supporting the 2020 Decennial Census helped millions of Americans participate, ensuring every community was represented.

Deliver census operations at scale

Diagram showing increased quality and decreased cost

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Reducing government costs through integration and automation

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Turning contact centers into mission intelligence hubs

Contact us

At Maximus, we understand it takes the right strategies together with the right technologies to deliver impactful outcomes and exceptional customer experiences. We are dedicated to providing our federal government customers with innovative services and solutions that are delivered with agility and scale. We are committed to moving people and technology forward.