Welcome to the FEMA Disaster Assistance Team!
On this site, you will find some general information about the program, the agent role, and the next steps while you wait for your onboarding date.
You are one step closer to becoming part of the Maximus FEMA team and assisting disaster survivors. Please pay close attention to your email and text message for updates on your status and next steps. We look forward to welcoming you to the team!
Frequently Asked Questions
- How will I find out when I receive clearance from FEMA to begin work?
Someone from the Maximus recruiting team will call you by 3 p.m. ET the day we receive your clearance approval from FEMA.
- What happens once my clearance from FEMA comes in?
You will receive a call from the Maximus recruiting team by 3 p.m. the day Maximus receives the notification. On the call, you will be asked if you are still interested in the position, and then you will be asked to select a time and date to pick up your Maximus equipment at the office nearest to you. You will also be assigned to a training cohort, including your first day of Maximus onboarding and your first day of FEMA training.
- What can I expect from the training program?
Your first full day as a Maximus employee will be spent setting up your equipment and going through onboarding activities. Your second day will be spent completing FEMA security and privacy compliance trainings — you must complete, pass and sign and submit completion certificates for ALL of these compliances trainings in order to move onto FEMA live training.
One or two days after you complete the compliance trainings, you will start agent training, which will be conducted virtually with a live instructor. You will receive information on how to access the training classes and the training schedule via email once you have been assigned a cohort and have completed the previous steps in the process.
Training is scheduled from 8 a.m. – 5 p.m. ET. Due to the urgent nature of the program, you may be asked to participate in training sessions over the weekend.
- What is the job like?
Maximus FEMA agents play an integral role in helping disaster survivors get access to the assistance they need.
Before every shift, you will participate in a pre-shift meeting with your supervisor, where you will review any changes to information or process. After the pre-shift meeting, you will log into the phone and start answering calls. Depending on demand, you may be assigned to one or more call queues to help survivors.
Most calls average about 12 minutes, but some will be much longer and some will be much shorter. You will use systems and information provided by FEMA to answer questions and assist people.
Maximus supervisors and managers will support you virtually through our group communication tools, and you will also be able to communicate with your peers.
- Is there anything else I should know?
The most important thing to know about this position is how critical it is to help survivors get back on their feet after a disaster. You may talk to people who are impacted by any of the current disasters being supported by FEMA, including wildfires, tornadoes, storms, and hurricanes. You can view a list of current disasters on the FEMA website at: https://www.fema.gov/disaster/current
The other thing to keep in mind is that because we respond to all types of disasters and survivors call when they are able, this program runs 7 days a week and flexibility is key. Your schedule may shift week to week as call demand dictates. We know that everyone has other responsibilities that need to be managed and we will try to work with your schedules, but the more open and flexible you can be, the more phone hours we can assign to you.
- General FEMA information links
If you want to learn more about FEMA and disaster response, here are a few websites you can check out while you wait for our recruiters to get back in touch with you:
Training information and best practices
You will receive an invite from firstname.lastname@example.org with information on how to log in for your first full day as a Maximus employee. On your first full day, you will get your equipment and systems access set up, complete some basic onboarding activities, and get prepared to start FEMA training. Here are a few tips to help make your first full day as a Maximus employee a success:
- You will receive an email notification to complete your I-9 paperwork (identity and employment authorization verification) before you start your Maximus onboarding process. You MUST complete this step before you will be allowed to start onboarding as a Maximus employee
- You will need to join from a personal computer or laptop on your first day, so we can help get the access you need from your Maximus machine.
- BEFORE training starts, you need to:
- Review the onboarding guide and Welcome packet; and
- Unbox and set up your equipment
- Plug in ALL of your peripherals (keyboard, monitors, etc) before turning on your machine
- Your machine will not initially recognize your second monitor. You can follow the steps in this video to get it set up properly.
- You will need to change both Maximus and FEMA passwords, so start thinking about what you will use. A few tips:
- Passwords must be at least x characters long and contain x, y, z
- Do not use an “&” as a special character; it causes system issues
We look forward to seeing you in training! Welcome to the team!