Job openings for a variety of positions that support the efforts of FEMA
The Federal Emergency Management Agency’s (FEMA) mission is helping people before, during and after disasters.
We help families by taking incoming calls and entering their information into FEMA’s National Emergency Management Information System (NEMIS) and other FEMA-approved databases as required.
We help restore the lives of individuals and families across the United States during critical times in their lives.
Leadership & Support Roles
- Call Center Management
As part of the Maximus call center leadership team, you will be focused on assisting teams of contact center agents achieve success by providing front-line, supervision and leadership support. Our goal is to ensure that our FEMA call center is fully optimized to provide best-in-class support to survivors.
- Workforce Management
The Maximus Workforce Management team is committed to monitoring call volume and staffing data to ensure calls from survivors are answers in accordance with service level agreements. We pride ourselves in answering calls efficiently and effectively.
The Maximus Training team is responsible for delivering training support to the FEMA project. The training team ensures that all staff are well prepared to take incoming calls and support the daily operations of FEMA. We take enormous pride in having well-trained team members who can effectively assist survivors.
- Administrative Support
As part of our administrative support team, you will be focused on assisting project leadership with a variety of administrative tasks to ensure our day-to-day business operates without interruption. The administrative support team plays an integral role in assisting our dynamic leadership team.